Client Support Specialist

2 weeks ago


Parsippany, New Jersey, United States System One Holdings, LLC Full time
System One Holdings, LLC

Position: Client Support Specialist

Overview:

As a Client Support Specialist, you will play a vital role in delivering outstanding customer service by addressing inquiries, resolving challenges, and ensuring client satisfaction. You will serve as a primary contact for clients and collaborate with various teams to provide exceptional service.

Key Responsibilities:
  • Manage incoming client inquiries through phone, email, and chat channels.
  • Effectively resolve client issues and concerns in a prompt and professional manner.
  • Offer detailed product and service information to clients.
  • Facilitate order processing, returns, and exchanges.
  • Keep precise records of client interactions and transactions.
  • Work alongside other departments to meet client needs efficiently.
  • Contribute to the development and implementation of client service policies and procedures.
  • Collaborate with team members to enhance and streamline the operational systems, ensuring a seamless experience for clients.
Qualifications:
  • High School Diploma or equivalent; some college education is preferred.
  • 1-2 years of experience in customer service, ideally within a related field.
  • Proficient in technology, including MS Office, database systems, and customer service software.
  • Experience with operational systems is a plus.
  • Exceptional communication and interpersonal abilities.
  • Strong multitasking and time management skills.
  • Excellent problem-solving capabilities and attention to detail.
  • A collaborative team player with a positive outlook.


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