Current jobs related to Client Relations Specialist - Parsippany, New Jersey - Pella Windows & Doors of NJ and NY

  • Technical Specialist

    2 weeks ago

    Parsippany, New Jersey, United States Compunnel Inc. Full time

    Job Description: As a Technical Specialist in Client Server, you will be responsible for Mandatory Skills: C++, CPP, C#, TSQL. Additionally, you will have the opportunity to develop Desired Skills: Micro services. A Bachelors Degree is required for this role. This position is a great fit for someone with experience in Client Server - Technical Specialist.

  • Client Services Representative

    1 week ago

    Parsippany, New Jersey, United States ADP Full time

    At ADP, we're seeking a talented Client Services Specialist to join our team. As a key member of our client-facing team, you'll play a vital role in delivering exceptional service to our clients.Key Responsibilities:Provide top-notch support to clients via phone, email, and in-person interactionsResearch and resolve complex client issues related to payroll,...

  • IT Support Specialist

    4 weeks ago

    Parsippany, New Jersey, United States The Phoenix Group Full time

    {"title": "IT Support Specialist", "description": "\u003Cp\u003EAt The Phoenix Group, we are seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and clients.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EKey...

  • Environmental Specialist

    2 months ago

    Parsippany, New Jersey, United States Tetra Tech Full time

    About the RoleWe are seeking a highly skilled Environmental Specialist to join our team at Tetra Tech. As an Environmental Specialist, you will play a critical role in supporting our clients in achieving their environmental goals.Key ResponsibilitiesConduct fieldwork for diverse projects, including sampling of soils, sediments, surface water, groundwater,...

  • IT Support Specialist

    7 days ago

    Parsippany, New Jersey, United States The Phoenix Group Full time

    Job SummaryThe Phoenix Group is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and clients.Key ResponsibilitiesResolve software-related issues for all firm-deployed applications in-person and remotely.Troubleshoot issues related to...

  • Account Specialist

    2 weeks ago

    Parsippany, New Jersey, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly skilled Account Specialist to join our team at Compass Group, North America. As an Account Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional manner.Enter customer...

  • Medical Communications Specialist

    7 days ago

    Parsippany, New Jersey, United States OPEN Health Full time

    Job Title: Medical Communications SpecialistJob Summary:At OPEN Health, we are seeking a highly detail-oriented Medical Communications Specialist to join our team. As a key member of our creative quality control team, you will be responsible for ensuring the quality and accuracy of our medical communications deliverables.Key Responsibilities:Highly detailed...

  • Commercial Quality Assurance Specialist

    7 days ago

    Parsippany, New Jersey, United States EverBank Full time

    Commercial Quality Assurance SpecialistThe Commercial Quality Assurance Specialist plays a pivotal role in ensuring the highest standards of quality in commercial lending operations. This position is responsible for conducting thorough quality control audits across multiple lines of business, collaborating with functional leaders to document and maintain...

  • Environmental Compliance Specialist

    2 weeks ago

    Parsippany, New Jersey, United States Dewberry Engineers Incorporated Full time

    Environmental Compliance SpecialistDewberry is seeking an Environmental Compliance Specialist to join our team in Parsippany, NJ. This role offers a unique opportunity to gain hands-on experience with regulatory requirements and develop technical skills in a dynamic work environment.Key Responsibilities:Gain experience with RCRA, CERCLA, CWA, and CAA...

  • Mechanical Energy Systems Specialist

    7 days ago

    Parsippany, New Jersey, United States CHA Consulting, Inc. Full time

    About the Role:We are seeking a Mechanical Energy Systems Specialist to join our Advanced Energy/Generation & Energy Management Team. This role provides the option of a hybrid schedule with a work week that includes both office and work from home days.Key Responsibilities:Conduct design development, implementation, and technical analysis of various systems...

  • Career Development Specialist

    2 weeks ago

    Parsippany, New Jersey, United States TeleSearch Staffing Solutions Full time

    Job OverviewAs a Career Development Specialist with TeleSearch Staffing Solutions, you will provide critical support to our clients in accordance with our program rules and regulations. Your responsibilities will include:Conducting client intake and assessments to determine work readiness.Developing and implementing Individual Responsibility Plans (IRPs) and...

  • Creative Quality Assurance Specialist

    3 weeks ago

    Parsippany, New Jersey, United States OPEN Health Full time

    Job Title: Creative Quality Control SpecialistAt OPEN Health, we are seeking a highly skilled Creative Quality Control Specialist to join our team. As a key member of our medical communications team, you will be responsible for ensuring the quality and accuracy of creative and digital medical communications deliverables.Key Responsibilities:Highly detailed...

  • Project Manager

    2 weeks ago

    Parsippany, New Jersey, United States McCann Health Managed Markets | An IPG Health Company Full time

    Job SummaryThe Project Manager plays a critical role in delivering high-quality client projects on time, within budget, and to the required standards. This individual will be responsible for managing multiple projects simultaneously, ensuring seamless collaboration with cross-functional teams, and driving project success through effective planning,...

  • Seasonal Tax Specialist

    2 weeks ago

    Parsippany, New Jersey, United States Magone & Company P.C Full time

    Job Title: Seasonal Tax SpecialistMagone & Company, P.C. is seeking a Seasonal Tax Specialist to support our tax practice. As a key member of our team, you will use SurePrep's OCR technology to support our tax preparation process.Key Responsibilities:Manage the SurePrep/OCR software implementation, users, and troubleshooting.Train and work with the tax team...

  • Quality Assurance Specialist

    7 days ago

    Parsippany, New Jersey, United States Open Health Full time

    Job SummaryAs a Quality Assurance Specialist at Open Health, you will play a crucial role in ensuring the accuracy and quality of our creative and digital medical communications deliverables.Key Responsibilities:Highly detailed review of print and digital deliverables for quality assurance and accuracy of editorial, medical, and client comment...

  • Administrative Support Specialist

    2 weeks ago

    Parsippany, New Jersey, United States Magone & Company, P.C. Full time

    About the RoleWe are seeking a highly skilled and organized Administrative Support Specialist to join our team at Magone & Company, P.C. in Parsippany, NJ. As a key member of our Administrative Team, you will provide exceptional support to our partners and internal team members, ensuring seamless day-to-day operations.Key ResponsibilitiesProvide...

  • Quality Assurance Specialist

    2 weeks ago

    Parsippany, New Jersey, United States Melinta Therapeutics Full time

    Job Title: Quality Assurance SpecialistAt Melinta Therapeutics, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our products.Key Responsibilities:Support the development and implementation of quality programs for...

  • Environmental Specialist Lead

    4 weeks ago

    Parsippany, New Jersey, United States NV5 Full time

    Principal Environmental SpecialistNV5 is a leading provider of engineering and consulting services to public and private sector clients. We deliver solutions through six business verticals, including Environmental Health Sciences, and Geospatial Technology. With offices nationwide and abroad, NV5 helps clients plan, design, build, test, certify, and operate...

  • Accounts Payable Specialist

    2 weeks ago

    Parsippany, New Jersey, United States Atrium Staffing Full time

    About Atrium Staffing:Atrium Staffing is a people-centric organization that fosters an environment of collaboration, high performance, and innovation. We value our employees' talents and celebrate their achievements.Client Overview:Our client, a technology company, is seeking an Accounts Payable Specialist to join their team in Parsippany, NJ. This company...

  • Accounts Payable Specialist

    2 weeks ago

    Parsippany, New Jersey, United States Aston Carter Full time

    Job Title: Accounts Payable SpecialistJob Description:As an Accounts Payable Specialist, you will be responsible for performing full cycle accounts payable processes, including matching and reviewing vouchers for appropriate approvals, and conducting weekly payment runs. You will also research and resolve invoice discrepancies and issues with vendors, assist...

Client Relations Specialist

2 months ago

Parsippany, New Jersey, United States Pella Windows & Doors of NJ and NY Full time

Position Overview

The Client Relations Specialist (CRS) plays a vital role in delivering exceptional service to both internal and external clients on a daily basis through various communication channels including phone, email, web inquiries, and face-to-face interactions. This role is dedicated to ensuring that all client interactions and requests are handled promptly, accurately, and efficiently while upholding a client-centric approach. Responsibilities and tasks may vary based on the needs of the business.

Key Responsibilities:

  • Primarily responsible for collecting information through incoming communications from clients to swiftly, professionally, and accurately address any inquiries related to products and services.
  • Diagnose service-related issues to meet client needs; process service requests; schedule appointments based on client requirements; provide estimates; and order necessary service components.
  • Conduct thorough research and troubleshooting of product issues reported by clients in a timely manner.
  • Maintain and update client records in the internal system with each interaction and close files upon job completion.
  • Utilize resources such as subject matter experts to ensure accurate ordering of service parts.
  • Process warranty part requests as needed.
  • Effectively operate the phone system as required.
  • Address client complaints regarding products and services, collaborating with other departments as necessary.
  • Support Service Technicians with daily operational tasks including scheduling, parts ordering, and client communications.
  • Facilitate client payments through credit card transactions.
  • Coordinate delivery methods for service parts without requiring technician visits.
  • Confirm appointments with clients regarding time and date, and follow up post-service to assess satisfaction levels.
  • Achieve or surpass monthly performance metrics, including client satisfaction and productivity goals set by the department.
  • Encourage and participate in continuous improvement initiatives within the team.

Required Skills and Knowledge:

  • Exceptional customer service skills.
  • Ability to complete tasks accurately and efficiently.
  • Thrives in a fast-paced environment with a strong sense of urgency.
  • Confident in resolving client issues.
  • Proactively seeks assistance from internal experts.
  • Commitment to adhering to established processes.
  • Detail-oriented with strong follow-through.
  • Proficient in Microsoft Office and capable of learning internal software applications.

Qualifications:

To excel in this role, candidates must be able to fulfill each essential duty satisfactorily. The qualifications, physical demands, and work environment characteristics listed below represent the knowledge, skills, and abilities required for successful performance.

Education and Experience:

A High School Diploma or GED is required. An Associate's or Technical degree is preferred, along with 0-2 years of experience in customer service or general business. Familiarity with general construction applications and terminology, as well as window and door components, is advantageous but not mandatory.

Computer Skills:

Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint is necessary. Candidates will be expected to gain proficiency in proprietary software applications.

Communication Skills:

Excellent verbal and written communication skills are essential, along with strong public relations and customer service abilities. Candidates must be able to read, interpret, and explain documents such as sales processes and product specifications. The ability to effectively present information and respond to inquiries from clients and colleagues is crucial.

Professional Skills:

Must be a collaborative team player with a strong desire for personal growth. Self-motivated and disciplined, candidates should demonstrate the ability to see projects through to completion. Attention to detail, organizational skills, and the ability to prioritize tasks are essential.

Mathematical Skills:

Ability to perform basic arithmetic operations and calculations related to money, time, and measurements.

Physical Demands:

This position requires regular standing, walking, and the use of hands for various tasks. Occasional lifting of up to 10 pounds may be necessary. Specific vision abilities required include close vision and the ability to adjust focus.

Work Environment:

The work environment is primarily an office setting with moderate noise levels. Employees may occasionally enter warehouse areas.

About Pella Windows & Doors of NJ and NY

Pella is recognized as a leading brand in the window and door industry, known for innovation and design excellence. We are a growing, privately owned company with numerous manufacturing locations and a dedicated team. Pella is consistently acknowledged as a great workplace and has received accolades for our commitment to diversity and innovation.

At Pella, we value creativity, continuous learning, and achieving outstanding results. We empower our team members to take ownership of their work and provide opportunities for personal and professional development.

Join us in shaping a brighter future for generations to come.