Guest Services Representative

1 week ago


Santa Fe, New Mexico, United States Ojo Spa Resorts Full time
Job Title: Guest Services Agent

Job Summary:

Ojo Spa Resorts is seeking a Guest Services Agent to join our team at Ojo Caliente Mineral Springs Resort & Spa. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, handling daily front desk operations, and ensuring a seamless experience for our visitors.

Key Responsibilities:

  • Welcoming and registering incoming guests in a friendly and efficient manner
  • Providing information and assistance to guests regarding resort amenities and services
  • Handling guest issues and concerns in a professional and empowered manner
  • Maintaining a calm and positive presence in a fast-paced environment
  • Communicating effectively with other departments to resolve guest issues
  • Using various communication tools, including guest texting app, radio, and telephone
  • Processing guest data using systems at the front desk, including V1 and Agilysys
  • Following operational policies and procedures, including safety and security protocols
  • Handling cash and credit transactions in accordance with company procedures
  • Supporting other team members and departments as needed

Requirements:

  • Experience in a hospitality setting preferred
  • High school diploma or equivalent; hospitality degree or certificate a plus
  • Computer skills, experience, and aptitude to include MS Office software; knowledge of property management systems a plus
  • Reliability, punctuality, and professional communication skills are critical
  • Ability to work under pressure with a high level of patience and customer service
  • Accurate cash handling skills required
  • CPR and first aid certification a plus; willing to be trained in same
  • Ability to work evenings, weekends, weekdays, and holidays required
  • Ability to walk or stand and move about the resort for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push, and pull items weighing up to 40 pounds

Benefits:

  • Competitive compensation
  • Medical, dental, vision, and generous 401(k) plan with employer match
  • Employee Assistance Program (EAP)
  • Paid sick time and paid time off
  • Ongoing training to build critical skills for current and future roles
  • Numerous growth and developmental opportunities
  • Discounted employee lunch
  • Free lunch and dinner on Thanksgiving and Christmas
  • Employee appreciation lunches
  • Above and beyond awards - Ojo Bucks
  • Soak in the springs for free (Monday - Thursday) with one guest (over age 13)
  • 40% off spa treatments, including private pools and private Ojitos
  • 40% off at the restaurants
  • 20% off at the gift shops
  • Discounted lodging rate
  • Hiking trails

About Ojo Spa Resorts:

Ojo Spa Resorts is a mission-based company with values that you can trust. We offer a unique blend of luxury and tranquility, with a focus on providing genuinely gracious hospitality while stewarding and sharing sacred springs.

How to Apply:

Apply today and become an integral part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resort your next career move.



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