Guest Services Representative

3 days ago


Santa Fe, New Mexico, United States Wyndham Hotels & Resorts Full time
Guest Services Agent

We are seeking a highly skilled Guest Services Agent to join our team at La Quinta by Wyndham Santa Fe. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy while maintaining high levels of customer satisfaction.
  • Respond to guest inquiries about hotel services, facilities, and hours of operation in a timely and professional manner.
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily to ensure accuracy and completeness.

Requirements:

  • High School diploma or equivalent required.
  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Computer experience is required.
  • Customer service experience is preferred.

Physical Requirements:

  • Flexible and long hours may be required.
  • Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.

General Requirements:

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate verbally and in writing with all levels of employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.



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