Veterinary Client Services Coordinator

3 days ago


Charlotte, North Carolina, United States Charlotte Animal Referral & Emergency Full time
Job Opportunity:

CARE, Charlotte Animal Referral & Emergency, is a 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC, offering a fun company culture, supportive work environment, excellent benefits, and opportunities for growth. Our hospital provides board-certified specialty services, including Cardiology, Internal Medicine, Neurology, Ophthalmology, Oncology, and Surgery.

The Position:
We're seeking an experienced Client Service Representative with a passion for delivering exceptional customer service. While veterinary CSR experience is preferred, it's not required. As a Client Service Representative, you will be responsible for greeting clients and patients, answering multi-line telephones, checking patients in, notifying technicians, and securing documents. You will also be responsible for scanning and saving documents, inputting patient and client information into the electronic medical record, and performing other duties as assigned.

Requirements:
  • High school diploma, general education degree, or equivalent.
  • Ability to remain calm in stressful situations.
  • Proficiency with computers.
  • Experience in customer service.
  • Excellent written and verbal communication skills.
  • Emotional intelligence and self-awareness.

Benefits:
  • 401k with company match.
  • Employee Assistance Program.
  • Employee Discount.
  • Uniform Allowance.
  • Referral Program.

Location:
CARE is based in Charlotte, NC, offering a great quality of life with access to restaurants, breweries, shopping, and outdoor activities. Our hospital is conveniently located minutes from uptown and is easily accessible from US74.

Next Steps:
Our interview process consists of a phone interview, in-person interview, and working interview. After submitting your application, we will email you to schedule a phone interview.

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