Sales Support Specialist

2 weeks ago


Cary North Carolina, United States Eurofins USA Consumer Product Testing Full time
Job Overview:

As a Sales Support Specialist, you will play a crucial role in assisting our sales team at Eurofins USA Consumer Product Testing. Your primary focus will be to provide exceptional support to our sales executives and ensure a seamless experience for our clients.

Key Responsibilities:
  • Collaborate with designated sales executives to assist with quotations, order processing, and CRM-related tasks.
  • Offer onsite assistance for remote sales executives, including hosting clients and coordinating follow-ups with department managers.
  • Engage with customers and prospects to address inquiries and deliver prepared proposals.
  • Provide customer service support through data entry, project setup, and processing new vendor accounts.
  • Maintain and update the CRM database, ensuring accurate information for customer companies and contacts.
  • Verify that all information entered during the quote request process is precise and complete.
  • Keep detailed notes related to projects or opportunities, documenting all relevant communications.
  • Support the project coordination team in managing existing customer accounts to guarantee satisfaction through prompt and courteous service.
  • Conduct follow-ups on completed projects to gather customer feedback and identify future opportunities.
  • Perform outbound communications as directed by the Sales Manager, including re-engagement with dormant accounts.
  • Assist with interdepartmental support for company-sponsored events and various administrative tasks.
  • Execute other duties as assigned to contribute to the overall success of the sales team.

Join us in delivering exceptional service and support to our clients

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