Service Support Specialist
1 week ago
About the Role:
Bruker is a leading analytical instrumentation company that enables scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As a Service Support Specialist, you will play a critical role in delivering highly competent, effective, and focused solution support to our customers.
Key Responsibilities:
- Provide technical, software, and application-related support and assistance to customers and colleagues, either directly or by remote diagnosis.
- Familiarize yourself with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory.
- Liaise with customers and colleagues in the site planning process prior to installation.
- Inspect, install, set up, test, and achieve specifications of systems and accessories at customers' sites, and deliver basic operator training.
- Carry out breakdown and planned maintenance at customers' sites.
- Carry out procedures necessary to validate systems to certifiable standards.
- Provide technical input to the sales team in non-routine sales cases.
- Frequent travel within Spain and Portugal. Some travel to customer sites abroad is also expected, especially within Europe.
Requirements:
- Personal
- Outgoing and good at building relationships through inspiring trust and confidence.
- A professional image and a very high standard of personal presentation.
- Self-motivation and a willingness to work with others towards a shared goal.
- The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team.
- Excel at continual learning in a rapidly advancing technological area.
- Qualifications
- A tertiary level qualification in electrical or electronic engineering, degree in chemistry or a related discipline, or be able to demonstrate a similar level of knowledge and skill gained by practical experience in the Chromatography and Mass Spectrometry field.
- Special acquired knowledge in the techniques GC, LC, MS Triple Quadrupole, QTOF, and Maldi TOF MS will be an advantage.
- A solid technical or scientific background gained in industry or academia.
- A current driving license valid in Spain and Portugal.
- No visa restriction preventing travel in the USA or EU.
- Skills and Experience
- Capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation.
- Ability to diagnose causes of malfunction and to actively resolve customers' service problems.
- Good computer literacy, including familiarity with data system hardware and industry standard operating systems.
- Ability to communicate effectively at all levels with good spoken and written English.
- Spanish as a native language. Other European languages will be a plus.
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