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Quoting Software Support Specialist
2 months ago
The Quoting Software Support Specialist plays a crucial role in delivering technical assistance and expertise in the deployment, upkeep, and enhancement of our quoting software solutions.
The ideal candidate should demonstrate exceptional analytical abilities, a comprehensive understanding of software applications, and effective communication skills to engage with both technical and non-technical audiences.
Primary Responsibilities:
- Offer technical assistance to diagnose and resolve software challenges reported by users.
- Monitor system functionality and proactively detect potential concerns.
- Conduct routine system maintenance and updates to guarantee peak performance.
- Collaborate with software providers for advanced support and problem resolution.
- Engage in the rollout of new quoting software or upgrades, encompassing requirement gathering, testing, and implementation.
- Work alongside cross-departmental teams to ensure smooth integration with other systems and workflows.
