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Client Services Consultant

2 months ago

Norfolk, Virginia, United States ProSol Full time

Position Overview:
As a vital member of our team at ProSol, the Client Account Representative excels in communication, delivering prompt and courteous service to our valued customers. This role involves addressing inquiries, understanding customer needs, and providing immediate support.

Training and Development:
Upon joining our dynamic and goal-oriented team, you will undergo a comprehensive two-week training program designed to equip you with in-depth knowledge of:

  • Products and services tailored to our market
  • Consultative sales strategies
  • Account activation and delivery processes
  • Compliance protocols and safeguarding customer information

Our commitment to your growth continues beyond initial training, as we prioritize ongoing personal and professional development. This includes participation in virtual networking events, industry conferences, and daily practice scenarios.

Key Responsibilities:
In your role, you will utilize a lead-based system to engage with customers effectively. The primary goal of each interaction is to:

  • Welcome and qualify customers
  • Recommend suitable solutions
  • Close sales efficiently

To succeed, you must embody qualities such as hospitality, professionalism, empathy, and active listening.

Additional Duties:
As a Client Account Representative, your responsibilities will also include:

  • Accurately processing and filing product and service orders while adhering to privacy standards
  • Evaluating onboarding and training processes to enhance customer relationships and streamline the sales cycle
  • Collaborating with team members to establish achievable customer outreach and acquisition goals

We prioritize the safety of both our employees and customers, adhering to all relevant health guidelines during interactions.

Qualifications:
To thrive in this position, candidates should possess:

  • A minimum of 1-2 years of experience in customer service, sales, or a client-facing role
  • Strong communication and problem-solving skills, particularly those with backgrounds in retail or hospitality
  • A commitment to excellence and a positive attitude
  • A belief in the impact of their contributions, whether through direct customer engagement or community involvement

At ProSol, we value integrity and results-driven approaches, and we expect the same dedication from our team members.