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Client Support Representative

2 months ago

Norfolk, Virginia, United States Insight Global Full time
Job Overview

Position Summary

A leading provider in human resources technology and financial solutions is seeking a Client Support Representative to enhance their team. This role involves a hybrid work model, requiring a mix of on-site and remote work. The successful candidate will be responsible for assisting the risk compliance division, analyzing and synthesizing data to deliver valuable insights to clients.

Key Responsibilities:

  • Support the risk compliance team by managing and reviewing client payroll processes.
  • Collaborate with financial institutions to ensure accurate payroll administration.
  • Utilize advanced Excel skills to perform data analysis and reporting.

Qualifications:

  • Minimum of 2 years experience in a customer service or call center environment.
  • Strong proficiency in Excel, including vLookups, formulas, and macros.
  • Technologically adept with a solid understanding of Microsoft Office Suite.
  • High School Diploma or equivalent required.

Preferred Qualifications:

  • Bachelor's Degree in a relevant field.
  • Experience in finance, accounting, or banking sectors.

Compensation & Benefits:

The position offers a competitive hourly wage along with a comprehensive benefits package that includes medical, dental, and vision coverage. Additional benefits such as Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and a 401k retirement plan with employer matching are also provided. Paid sick leave and other forms of paid time off are available in accordance with applicable laws.