Billing Support Specialist

2 weeks ago


Houston, Texas, United States Aspen Fiber Networks Full time
Job Overview

Aspen Fiber Networks is a prominent provider of information technology solutions, currently seeking a meticulous and organized individual to fill the role of a Billing Support Specialist. This position is essential for assisting the billing department with various administrative functions related to invoicing and payment processing.

As a Billing Support Specialist, you will collaborate closely with the billing team to ensure the precise and prompt handling of invoices, manage follow-ups on pending payments, and uphold billing documentation. Your role will also involve addressing billing discrepancies and delivering outstanding customer service to resolve any inquiries related to billing.

Key Responsibilities
  • Accurately process customer invoices in a timely manner.
  • Conduct follow-ups on outstanding payments and communicate effectively with customers regarding their payment status.
  • Assist in reconciling billing discrepancies and addressing customer billing concerns.
  • Maintain comprehensive billing records to ensure data accuracy.
  • Support the preparation of financial reports and analyses pertinent to billing.
  • Provide exceptional customer service to address billing inquiries and issues.
  • Work collaboratively with cross-functional teams to enhance the efficiency and effectiveness of billing processes.
  • Stay informed about industry regulations and best practices concerning billing and invoicing.
Qualifications
  • Demonstrated experience in an administrative capacity, ideally within billing or finance.
  • Exceptional attention to detail and accuracy.
  • Proficient in billing software and MS Office applications (Excel, Word, Outlook).
  • Strong organizational and time management abilities.
  • Capability to work independently while meeting deadlines.
  • Excellent communication and interpersonal skills.
  • Ability to manage sensitive and confidential information with discretion.
  • Associate degree in business administration, accounting, or a related discipline.
  • Previous experience in billing or finance is advantageous.


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