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Billing Customer Support Specialist
2 months ago
Billing Customer Support Specialist
Location: Houston, Texas
Minimum Experience: Mid-level
Compensation: $18 / hour
About Quest Trust Company
At Quest Trust Company, we strive to create an exceptional work environment that emphasizes excellence, ambition, teamwork, and a positive culture. We are committed to providing extensive education and training, along with consistent mentorship. Our philosophy promotes innovation, integrity, hospitality, and growth, enabling us to remain competitive in any market.
Benefits:
- $500.00 sign-on bonus after successful completion of New Hire Review
- Flexible Work From Home options as approved by management
- Health Insurance available after 60 days of full-time employment
- Parental Leave after one year of service
- 7 Paid Holidays
- 48 hours of personal time annually
- 10 paid vacation days after one year of service
- 15 paid vacation days after five years of service
- 401(k) plan enrollment after one year of service
- Excellent opportunities for growth, advancement, and career development
- Quarterly team-building activities and more
- Complimentary snacks and beverages for staff
Roles & Responsibilities:
As a Billing Customer Support Specialist, you will play a crucial role in assisting clients with their billing inquiries, processing payments, and managing accounts to ensure a positive client experience through quality customer service. Key responsibilities include:
- Providing professional communication with clients via email, phone, and in-person interactions
- Making outbound calls to clients to follow up on overdue accounts and facilitate collection activities
- Processing payments daily and maintaining accurate client records for invoices and updates
- Collaborating with team members and clients to address billing issues
- Investigating and resolving billing discrepancies as necessary
- Performing account reconciliations, closing accounts, and updating fee methods and schedules
- Ensuring compliance with billing procedures and company policies
- Assisting with incoming call overflow
- Working on special projects as assigned by management
Education & Experience:
A High School Diploma is required, while an Associate's Degree is preferred. A minimum of one year of customer service experience is necessary.
Skills & Qualifications:
Preferred qualifications include:
- Experience with Salesforce or similar CRM platforms
- Strong time management skills with the ability to prioritize tasks
- Ability to work effectively in a team environment
- Willingness to embrace growth and new challenges
- Excellent verbal and written communication skills, along with active listening
- Strong customer service, problem-solving, and critical thinking abilities
- Proficiency in math, accounting, and analytical skills
- Familiarity with Microsoft Office Suite (Word, PowerPoint, Excel)
- Typing speed of at least 55-60 WPM (attach screenshot of results to resume)
