Billing Customer Support Specialist
2 weeks ago
Billing Customer Support Specialist
Location: Houston, Texas
Minimum Experience: Mid-level
Compensation: $18 / hour
About Quest Trust Company
At Quest Trust Company, we are dedicated to providing an exceptional work environment that emphasizes excellence, ambition, collaboration, and a positive workplace culture. We prioritize education and training, along with consistent mentorship, to foster a philosophy that encourages innovation, integrity, hospitality, and growth. This ambitious approach enables us to remain competitive in any market.
Benefits:
- $500.00 sign-on bonus after successful completion of New Hire Review
- Flexible work-from-home options as approved by management
- Health Insurance available after 60 days of full-time employment
- Parental Leave available after one year of service
- 7 Paid Holidays
- 48 hours of personal time each year
- 10 paid vacation days after one year of service
- 15 paid vacation days after five years of service
- 401(k) plan enrollment after one year of service
- Outstanding growth and advancement opportunities, including internal promotions and career development
- Quarterly team-building activities and more
- Complimentary snacks and beverages for staff
Roles & Responsibilities:
As a Billing Customer Support Specialist, you will play a crucial role in enhancing the client experience by addressing billing inquiries, processing payments, and managing accounts. Your responsibilities will include:
- Providing professional communication with clients via email, phone, and in-person interactions
- Making outbound calls to clients to follow up on outstanding accounts and manage collection activities
- Processing daily payments and maintaining accurate client records for invoices and updates
- Collaborating with team members and clients to resolve billing issues
- Investigating and addressing billing discrepancies as necessary
- Performing account reconciliations, closing accounts, and updating fee methods and schedules
- Ensuring compliance with billing procedures and company policies
- Assisting with incoming call overflow
- Working on special projects as assigned by management
Education & Experience:
A High School Diploma is required, while an Associate's Degree is preferred. A minimum of one year of customer service experience is essential.
Skills & Qualifications:
- Experience with Salesforce or similar CRM platforms is preferred
- Strong time management skills with the ability to prioritize tasks effectively
- Ability to work collaboratively in a team environment
- Willingness to embrace growth and new challenges
- Excellent verbal and written communication skills, along with active listening abilities
- Strong customer service, problem-solving, and critical thinking skills
- Proficient in math, accounting, and analytical skills
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
- Typing speed of at least 55-60 WPM (please attach a screenshot of results to your resume)
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Billing Customer Support Specialist
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Houston, Texas, United States Quest Trust Company Full timeBilling Customer Support SpecialistLocation: Houston, TexasMinimum Experience: Mid-levelCompensation: $18 / hourAbout Quest Trust CompanyAt Quest Trust Company, we strive to create an exceptional work environment that emphasizes excellence, ambition, teamwork, and a positive culture. We are committed to providing extensive education and training, along with...
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