Retail Partner Engagement Specialist

1 week ago


Houston, Texas, United States U.S. LawShield Full time
Job Overview

At U.S. LawShield, we are dedicated to empowering individuals to enhance their safety and self-defense capabilities while serving our community. Our mission is to foster better-protected neighborhoods of responsible self-defenders who can live confidently. Established in 2009, we have expanded our services nationwide, now covering 46 states and proudly assisting over 2 million individuals in their self-defense journeys.

Position Summary

The Concierge Care Specialist plays a crucial role in onboarding and nurturing relationships with new retail partners and instructors through exceptional service and meticulous attention to detail. This position ensures that our partners receive comprehensive support, resources, and programs necessary to drive revenue for both U.S. LawShield and their own enterprises.

Key Responsibilities

  • Initiate contact with new retail partners and instructors, guiding them through onboarding processes including welcome communications.
  • Develop meaningful B2B relationships to promote organizational growth.
  • Identify and resolve issues faced by instructors and retailers.
  • Assist in planning, scheduling, and executing events.
  • Monitor daily tasks, ensuring timely completion and rescheduling as necessary.
  • Generate and present data reports for management and team members.
  • Maintain a thorough understanding of U.S. LawShield products and services.
  • Keep organized records of partner activities using Salesforce.
  • Continuously seek process improvements and report findings to leadership.
  • Track partner activities and provide updates to address unique needs.
  • Manage partner accounts and collaborate with sales teams and other departments to resolve issues.
  • Enroll partners in relevant programs.
  • Establish new partnerships through signed agreements.
  • Perform additional duties as required.

Qualifications

  • Proficient in MS Word and MS Excel with strong computer skills.
  • Excellent verbal and written communication abilities.
  • Proven ability to collaborate cross-functionally with various departments.
  • Strong organizational skills with the capacity to manage multiple projects simultaneously.
  • Meticulous attention to detail.
  • Willingness to obtain a property & casualty insurance license within 90 days of employment.
  • Minimum of 2 years of customer service experience required.
  • Preferred experience in a contact center environment.
  • Ability to identify customer needs and recommend appropriate services or products.
  • Strong time management skills.
  • Quick learner with the ability to adapt to new software.
  • Service-oriented mindset with a talent for building rapport.
  • A high school diploma, associate degree, or some college education preferred.

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