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Client Relationship Manager

2 months ago


Carson, California, United States East West Bank Full time
About East West Bank

East West Bank is a top-performing commercial bank with a strong foundation and a commitment to absolute integrity. We provide a high-quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

Job Summary

We are seeking a skilled Relationship Banker to join our team. As a Relationship Banker, you will play a key role in managing, retaining, and acquiring long-lasting win-win relationships with our customers.

Key Responsibilities
  • Achieve quarterly and annual team/branch sales goals: Commercial and Industrial (C&I), Commercial Real Estate (CRE), Small Business Administration (SBA), mortgage, treasury management, deposits, wealth management investment products, international deposits/wires, and other commercial and consumer products
  • Source and develop loans including but not limited to Home Equity Line of Credit (HELOC), Residential Loan, and Commercial Loan
  • Maintain a thorough knowledge of the bank's deposit, loan, and ancillary products and an understanding of the qualifications required
  • Assist customers with financial needs such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers, and foreign currency exchange
  • Highly motivated self-starter with a strong work ethic and focus on results with clients' best interest in mind
  • Applies strong critical thinking and problem-solving skills to meet clients' needs
  • Engage and partner with team members and other lines of business to offer the most appropriate products to customers based on their needs
  • Communicates effectively and confidently while engaging with clients
  • Able to learn products, services, and technologies quickly and educate customers on conducting banking transactions online, via mobile app, and self-service portals
  • Expert in using digital resources and technologies to optimize clients' digital banking experience
  • Strong desire and ability to influence, educate, and connect customers to technology
Requirements
  • High school diploma or general education degree (GED) required; Bachelor's degree preferred
  • 2+ years of customer service, teller, sales experience, and MLO experience within the banking and/or financial services industry highly preferred
  • Strong working knowledge of branch operations
  • Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships, and delivering results
  • Professional and thorough, with strong follow-up skills
  • Able to adapt to new processes and technologies quickly
  • Strong familiarity and fluency with branch technology, mobile, and online banking platforms
  • Strong problem-solving, decision-making, and customer-service skills
Compensation

The base pay range for this position is USD $20.00/Hr. - USD $21.50/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.