Seafreight Export Operations Manager

4 weeks ago


Carson, California, United States Hydrogen Group Full time

Seafreight Export Operations Manager

About the Role:

We are seeking a highly skilled Seafreight Export Operations Manager to join our team at Hydrogen Group. As a key member of our logistics team, you will be responsible for overseeing export operations, ensuring product compliance, and driving revenue growth.

Key Responsibilities:

  • Manage communication between the company, carriers, vendors, and customers regarding shipment inquiries, shipping instructions, delays, and billing discrepancies.
  • Ensure all services are conducted within established guidelines and are properly invoiced to clients.
  • Oversee profitability audits, identify underperforming files, and implement corrective actions.
  • Monitor data entry accuracy and timeliness to ensure high-quality processing.
  • Provide feedback on vendor performance and resolve any accounts payable issues.
  • Collaborate with internal teams to forecast client needs, ensuring sufficient capacity and resources.
  • Organize team meetings, conduct performance reviews, and manage staffing levels based on business needs.
  • Act as a subject matter expert for seafreight export products and services, guiding internal and external teams.
  • Identify market conditions that could affect clients and proactively develop solutions to avoid service disruptions.

Requirements:

  • Associate's Degree or Bachelor's Degree preferred, or an equivalent combination of education and experience.
  • High School Diploma or GED required.
  • Minimum of 5 years of experience in seafreight export operations; supervisory experience preferred.
  • Strong leadership, organizational, and problem-solving skills.
  • Proficiency in Microsoft Office Suite, shipping documentation, and Incoterms.
  • Excellent communication skills in English, both written and verbal.


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