Seafreight Export Operations Manager
4 weeks ago
Seafreight Export Operations Manager
About the Role:
We are seeking a highly skilled Seafreight Export Operations Manager to join our team at Hydrogen Group. As a key member of our logistics team, you will be responsible for overseeing export operations, ensuring product compliance, and driving revenue growth.
Key Responsibilities:
- Manage communication between the company, carriers, vendors, and customers regarding shipment inquiries, shipping instructions, delays, and billing discrepancies.
- Ensure all services are conducted within established guidelines and are properly invoiced to clients.
- Oversee profitability audits, identify underperforming files, and implement corrective actions.
- Monitor data entry accuracy and timeliness to ensure high-quality processing.
- Provide feedback on vendor performance and resolve any accounts payable issues.
- Collaborate with internal teams to forecast client needs, ensuring sufficient capacity and resources.
- Organize team meetings, conduct performance reviews, and manage staffing levels based on business needs.
- Act as a subject matter expert for seafreight export products and services, guiding internal and external teams.
- Identify market conditions that could affect clients and proactively develop solutions to avoid service disruptions.
Requirements:
- Associate's Degree or Bachelor's Degree preferred, or an equivalent combination of education and experience.
- High School Diploma or GED required.
- Minimum of 5 years of experience in seafreight export operations; supervisory experience preferred.
- Strong leadership, organizational, and problem-solving skills.
- Proficiency in Microsoft Office Suite, shipping documentation, and Incoterms.
- Excellent communication skills in English, both written and verbal.
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