Service Operations Director
2 days ago
Alera Group, Inc. is seeking a seasoned Service Operations Manager to drive excellence in our Transportation Insurance sector. As a key member of our team, you will lead and optimize our operations to deliver exceptional service, operational efficiency, and strategic growth.
Key Responsibilities:- Manage and supervise a team of commercial lines service representatives and support staff.
- Develop and implement strategies aligned with the agency's goals and objectives.
- Lead and mentor staff, ensuring training on company policies, procedures, and best practices.
- Oversee daily operations to ensure efficient service delivery and high client satisfaction.
- Build and maintain strong relationships with key clients and carrier partners.
- Identify areas for process improvement and implement changes to enhance efficiency and service quality.
- Ensure compliance with industry regulations and internal policies while staying updated on trends and best practices.
- Bachelor's degree in business or a related field.
- 5+ years of experience in commercial lines insurance operations, including 2+ years in a supervisory or managerial role.
- Proven leadership with strong team management, communication, and interpersonal skills.
- Strong analytical, problem-solving abilities, and familiarity with insurance software tools.
- Preferred professional designations include CPCU, CIC, CRM, ARM, or TRIP.
- Comprehensive benefits, including medical, dental, life, and disability insurance.
- 401k plan with generous matching.
- Generous paid time off and holidays.
Alera Group, Inc. is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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