Service Operations Director

2 days ago


Oak Brook, Illinois, United States Alera Group, Inc. Full time
{"title": "Service Operations Manager", "description": "Lead and Optimize Operations

Alera Group, Inc. is seeking a seasoned Service Operations Manager to drive excellence in our Transportation Insurance sector. As a key member of our team, you will lead and optimize our operations to deliver exceptional service, operational efficiency, and strategic growth.

Key Responsibilities:
  • Manage and supervise a team of commercial lines service representatives and support staff.
  • Develop and implement strategies aligned with the agency's goals and objectives.
  • Lead and mentor staff, ensuring training on company policies, procedures, and best practices.
  • Oversee daily operations to ensure efficient service delivery and high client satisfaction.
  • Build and maintain strong relationships with key clients and carrier partners.
  • Identify areas for process improvement and implement changes to enhance efficiency and service quality.
  • Ensure compliance with industry regulations and internal policies while staying updated on trends and best practices.
Requirements:
  • Bachelor's degree in business or a related field.
  • 5+ years of experience in commercial lines insurance operations, including 2+ years in a supervisory or managerial role.
  • Proven leadership with strong team management, communication, and interpersonal skills.
  • Strong analytical, problem-solving abilities, and familiarity with insurance software tools.
  • Preferred professional designations include CPCU, CIC, CRM, ARM, or TRIP.
What We Offer:
  • Comprehensive benefits, including medical, dental, life, and disability insurance.
  • 401k plan with generous matching.
  • Generous paid time off and holidays.

Alera Group, Inc. is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.

", "lang_code": "en"}

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