Service Operations Manager

4 weeks ago


Oak Brook, Illinois, United States Doughboy Restaurant Group Full time
Service Manager Opportunity at Doughboy Restaurant Group

Rich Labriola, the visionary behind Doughboy Restaurant Group, is seeking a talented Service Manager to join our team. As we embark on an exciting journey of expansion and refinement in the hospitality industry, we are looking for individuals who share our passion for delivering exceptional customer experiences.

Job Summary:

The Service Manager will be responsible for overseeing all aspects of customer service and front-of-house operations. This includes leading and motivating the front-of-house team, handling guest inquiries and complaints, and collaborating with other departments to ensure smooth operations.

Key Responsibilities:
  • Team Leadership: Supervise, train, and motivate front-of-house staff to ensure high levels of productivity and guest satisfaction.
  • Customer Service: Ensure that all guests receive prompt, courteous, and personalized service, handling inquiries and complaints in a professional and timely manner.
  • Service Standards: Establish and enforce service standards and procedures to maintain consistency and quality across all service areas.
  • Inventory and Supplies: Coordinate with the kitchen and bar staff to ensure adequate inventory levels for front-of-house supplies.
  • Safety and Sanitation: Maintain a clean, safe, and sanitary environment for guests and employees.
  • Communication: Serve as the primary point of contact between front-of-house staff and other departments.
  • Training and Development: Identify training needs and opportunities for professional development among front-of-house staff.
  • Performance Monitoring: Monitor key performance indicators, such as guest satisfaction scores and sales figures.
Requirements:
  • Proven experience in a supervisory or management role within the hospitality industry.
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Knowledge of food and beverage operations.
  • Familiarity with POS systems and other technology used in restaurant operations.
  • Ability to work evenings, weekends, and holidays as needed.
Benefits:
  • Medical, dental, vision, and life benefits available.
  • 75% employer contribution to a single BCBS HMO or PPO medical plan.
  • 401k with dollar-for-dollar match up to 4% with immediate vesting.
  • Paid time off.


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