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Senior Customer Success Manager
2 months ago
Cambridge Mobile Telematics (CMT) is a leading provider of telematics services, dedicated to making the world's roads and drivers safer. We're seeking a highly skilled Senior Customer Success Manager to join our team and play a vital role in ensuring the success of our clients.
Key Responsibilities- Partner with Cross-Functional Teams: Collaborate with Customer Solutions, Sales, and Engineering to deliver and manage partner programs, ensuring timely and budget-friendly solutions.
- Account Management: Serve as the primary point of contact for internal and external account communications, fostering strong relationships with clients and stakeholders.
- Liaison and Communication: Bridge the gap between clients and our engineers, QA, and product managers, ensuring seamless communication and issue resolution.
- Business Requirements Definition: Define business requirements, working closely with internal teams to identify features and changes needed to meet client needs.
- Risk Mitigation: Identify and mitigate risks for internal and external stakeholders, ensuring the success and growth of partner programs.
- Program Sustainment and Growth: Responsible for the sustainment and growth of partner programs, driving engagement and revenue growth.
- Reporting and Metrics: Monitor and report on partner-specific business metrics, working closely with Sales to increase partner engagement.
- Education and Experience: Bachelor's degree or equivalent years of experience and/or certification, with a minimum of 4 years of relevant working experience.
- Proven Track Record: Demonstrated success in driving sophisticated programs, with a proven track record of delivering results.
- Collaboration and Communication: Excellent collaboration, planning, influencing, prioritization, and time management skills, with the ability to synthesize competing priorities.
- Competitive Compensation: Fair and competitive salary based on skills and experience.
- Equity and Benefits: Equity may be awarded in the form of Restricted Stock Units (RSUs), with a comprehensive benefits package including medical, dental, vision, and life insurance, matching 401k, short-term & long-term disability, and parental leave.
- Flexible Work Arrangements: Unlimited Paid Time Off, including vacation, sick days, and public holidays, with flexible scheduling and work-from-home policy depending on role and responsibilities.
CMT is committed to creating an inclusive and diverse work environment that encourages a diversity of background and thought, producing the best products and services within our industry. We're an equal opportunity employer, striving to create a positive and inclusive work environment for all employees.
