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Front Desk Representative

2 months ago

Alexandria, Virginia, United States Red Roof Full time

**Welcome to Red Roof**

**Job Title:** Front Desk Rep

**Job Summary:** We are seeking a friendly and efficient Front Desk Representative to join our team at Red Roof. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

**Key Responsibilities:**

  • Welcome and check-in guests, ensuring a smooth and efficient experience
  • Handle guest requests and concerns in a professional and courteous manner
  • Take reservations and make adjustments as needed
  • Work with Hotel Management and other team members to provide an excellent guest experience
  • Use our front desk computer system to complete customer transactions and run reports
  • Communicate with the housekeeping team to ensure room availability and guest satisfaction

**Requirements:**

  • High School Diploma or equivalent work experience
  • 1-2 years in a previous customer service position
  • Basic office skills, including math, cash handling, and computer skills

**What We Offer:**

As a Front Desk Representative at Red Roof, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional customer service to our guests. You will be part of a team that is dedicated to delivering an outstanding guest experience, and you will have the opportunity to grow and develop your skills in a supportive and collaborative environment.