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Motor Vehicle Incident Management Specialist

2 months ago

Belmont, California, United States Stjohnnsw Full time
Join a Purpose-Driven Organization:
Are you looking to make a meaningful impact in your community? St John WA has been a pivotal support system in Western Australia for over 130 years, dedicated to enhancing lives through education, training, and care.

As a not-for-profit entity, our mission is to serve humanity and foster resilient communities. We pride ourselves on our collaborative spirit, where both paid and volunteer team members unite to promote health and wellbeing for all Western Australians.

With a workforce of 8,500, including 3,500 paid professionals and 5,000 volunteers, we are a leader in pre-hospital care and related services, generating approximately $500 million in revenue across 17 different services.

Your Role:

We are currently seeking a skilled Motor Vehicle Incident Management Specialist to join our State Control & Logistics department on a Permanent Full-Time basis. In this role, you will be an integral part of a dedicated team that provides essential services to our organization.

The Motor Vehicle Incident Management Specialist will oversee the coordination and processing of all motor vehicle incident claims for St John WA, ensuring efficiency and accuracy.

Key Responsibilities:
  • Process motor vehicle incident claims with the Insurer promptly and accurately.
  • Maintain a centralized tracking system for all claims.
  • Collaborate with external and internal specialists to facilitate effective claim settlements.
  • Adhere to established procedures and policies for claim documentation and resolution.
  • Act as the primary liaison between internal stakeholders and the Insurer for information gathering.
  • Develop and implement internal procedures for the claims process.
  • Ensure compliance with repair standards.
  • Analyze incident trends to inform targeted training and awareness initiatives.
Qualifications:
  • Experience in motor vehicle claims or accident management.
  • Background in corporate, health, community, or commercial sectors.
  • Familiarity with relevant systems, tools, and processes.
  • Strong problem-solving and organizational skills.
  • High attention to detail and excellent written and verbal communication abilities.
  • Proven account management skills with the ability to maintain relationships through effective communication.
  • Technical expertise to assess and negotiate settlements.
  • Ability to think critically and adapt in a fast-paced environment.
  • Cert IV in Business Administration is highly desirable.
  • Prior experience in end-to-end motor vehicle claims or as a Claims Consultant is advantageous.
What We Offer:

The successful candidate will enjoy a supportive and interactive work environment within a professional team, along with:

  • $550 Health and Wellness reimbursement
  • 17.5% leave loading
  • $1,200 Clothing Allowance
  • Competitive remuneration package
  • Salary packaging options
  • Complimentary emergency ambulance cover
  • Free first aid training
Our Commitment:

St John WA is dedicated to fostering an inclusive environment that promotes a sense of belonging. We encourage applications from individuals of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples and members of the LGBTIQ+ community.