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Client Relations Supervisor
2 months ago
Position Title: Customer Service Manager II
Pay Grade: 12
Salary: $55,000
About Us: Compass Group is dedicated to enhancing workplace experiences through innovative food and service solutions. Our commitment to excellence drives us to provide exceptional service and foster strong connections within our teams and with our clients.
Role Summary: As a Customer Service Manager, you will play a pivotal role in ensuring client satisfaction and retention. Your responsibilities will include:
- Conducting site evaluations and maintaining client relationships.
- Supporting new branch openings and ensuring compliance with standards.
- Implementing action plans to enhance service quality and reduce waste.
- Collaborating with local management to develop sales strategies and track performance.
- Improving customer retention and enhancing the overall client experience.
- Driving adherence to merchandising standards and assessing location performance through audits.
- Assisting in delivery operations as needed.
Preferred Qualifications:
- A Bachelor's degree is preferred; a two-year college degree or equivalent experience is acceptable.
- Minimum of 3 years of driving experience required.
- Valid Non-CDL Class C driver's license and a clean driving record.
- 1-2 years of experience in customer service or related fields.
- Experience in route management and retail is preferred.
- Ability to operate material handling equipment is a plus.
- Strong communication skills and a passion for delivering exceptional service.
- Must be able to travel to client locations and lift up to 50 lbs consistently.
Benefits: Compass Group offers a comprehensive benefits package, including medical, dental, vision, life insurance, retirement plans, and paid time off.
Join Us: At Compass Group, we value diversity and are committed to creating an inclusive environment for all employees. We welcome qualified candidates from all backgrounds to apply.
