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Client Support Specialist

2 months ago

Greensboro, North Carolina, United States Connexa Worx Full time
Job Overview

Location: Greensboro, NC

Company Overview:
Connexa Worx stands at the forefront of innovative connectivity solutions. We focus on providing advanced, data-driven technologies that enhance operational efficiency and reliability for our diverse clientele. Our tailored solutions are crafted to adapt to the dynamic demands of various sectors, ensuring seamless integration and peak performance.

Position Summary:
The Customer Service Representative at Connexa Worx plays a crucial role in delivering outstanding support to our customers. This position entails managing customer inquiries, resolving concerns, and fostering a high standard of customer satisfaction. The ideal candidate will possess excellent communication skills, strong problem-solving capabilities, and a commitment to providing a positive customer experience.

Employment Type: Full time
Salary Range: $950 - $1200 weekly

Key Responsibilities:

  • Provide customers with information regarding products, pricing, and availability.
  • Handle customer orders, returns, and exchanges efficiently.
  • Recognize and escalate priority issues to the relevant department or supervisor.
  • Maintain precise customer records and update account details as necessary.
  • Assist in troubleshooting technical problems.
  • Work collaboratively with internal teams to promote customer satisfaction and loyalty.

Required Skills and Qualifications:

  • High school diploma or equivalent.
  • Exceptional verbal and written communication abilities.
  • Strong analytical and problem-solving skills.
  • Ability to work independently as well as part of a team.
  • Proficiency in Microsoft Office Suite.
  • Excellent organizational skills.

Benefits:

  • Competitive salary based on experience.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off (PTO) and company holidays.
  • Employee wellness initiatives.
  • Opportunities for professional development and training.
  • Flexible working hours.