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Customer Engagement Manager for Mid-Market

2 months ago

New York, New York, United States Wunderkind Full time
Why Your Role Matters:

Wunderkind is in search of a proactive and engaging Customer Success Manager to enhance client satisfaction with an emphasis on relationship management and operational efficiency. The role of Customer Success Manager within our Mid-Market division requires a consultative and comprehensive approach to both digital marketing and client relations, overseeing the customer journey from strategy formulation to renewal. This encompasses effectively coordinating with service teams to articulate needs clearly, ensuring seamless operations and superior customer service delivery.

A Typical Day In Your Role:
  • Manage the relationship and overall success of Wunderkind's Mid-Market clients, including strategy formulation, renewal processes, and upselling opportunities.
  • Collaborate with service team members to allocate tasks and achieve outstanding client results.
  • Establish a trusted advisor relationship with key stakeholders and executive sponsors to gain a deep understanding of your client's business strategy and success metrics.
  • Articulate and consistently emphasize how Wunderkind generates revenue, what sets us apart from competitors, and the value of our services through regular virtual interactions and occasional face-to-face meetings.
  • Act as a customer advocate internally while effectively working with cross-functional teams, including product management, sales, engineering, and design.
What Will Make You Stand Out:
  • At least 2 years of experience in customer success, account management, or consulting roles.
  • A proven history of working in a demanding, results-oriented position that has directly contributed to business growth.
  • Exceptional communication skills and emotional intelligence; you thrive on building relationships, navigating challenges, and engaging in high-touch client interactions while managing client expectations appropriately.
  • Detail-oriented with the capability to manage projects, prioritize tasks, and stay organized while handling multiple client relationships.
  • Ability to collaborate with partner teams on client requests and service initiatives on behalf of managed clients.
Additional Advantages if You Possess:
  • An entrepreneurial mindset combined with a healthy sense of humility.
  • Proven success in fast-paced and challenging environments; you exhibit a strong inclination towards action and accountability.
  • Experience in executing campaigns with one or more email service providers (ESP) or text message marketing.
Discover More About Our Company, Culture, and Core Values:

DELIVER UNMATCHED PERFORMANCE:
  • Wunderkind is a premier performance marketing engine that provides tailored experiences at scale.
  • Digital businesses leverage Wunderkind to enhance user recognition, enabling them to deliver high-performing, personalized messages across websites, emails, texts, and advertisements at an unprecedented scale.
EMBRACE AMBITION:
  • Generating $1.2 billion annually for leading eCommerce brands.
  • Outstanding growth and advancement opportunities for high-performing employees, whether through leadership paths or developing unique specialties.
SUPPORT ONE ANOTHER:
  • Unwavering dedication to culture, community, office events, and diversity, equity, and inclusion initiatives.
  • Fully stocked snacks, beverages, and regular catered lunches.
  • Exceptional management training programs and internal opportunities for personalized performance coaching.
RESILIENCE:
  • Company support and flexibility in navigating professional, personal, and global developments.
  • Generous work-life balance with ample PTO, holidays, and parental leave offerings.
HONOR PEOPLE, PRIVACY, AND IDEAS:
  • Proud to maintain an equal opportunity and safe workplace.
  • Strong commitment to equal employment opportunities for all individuals, regardless of race, color, ancestry, national origin, marital status, age, citizenship, disabilities, gender, or veteran status.