Customer Engagement Manager

2 months ago

New York, New York, United States Vibe Full time

About Vibe

Vibe is a rapidly expanding self-service Streaming TV advertising platform dedicated to making TV advertising accessible for small and medium-sized enterprises.

We are creating a significantly more efficient and transparent marketplace, delivering essential infrastructure to the streaming sector. Established by experienced entrepreneurs and adtech professionals, Vibe is committed to reshaping the advertising landscape.

Our achievements include:

  • Onboarding over 2,000 clients
  • Generating more than $20M in revenue
  • Executing over 1 billion ad impressions on television

We aim to reach $60M in revenue this year and project over $200M by 2025.

Your Role

As a Customer Engagement Manager, you will collaborate closely with the Team Lead and COO. Your contributions will be vital in fostering a customer-centric environment, enhancing operational efficiency, and driving revenue growth through strategic customer interactions.

Your Primary Responsibilities:

  1. Enhance upselling opportunities and minimize customer churn by maintaining regular, meaningful interactions and showcasing key platform functionalities.
  2. Gain a deeper, more precise understanding of self-service clients to assist them throughout their journey (campaign initiation, adjustments, recommendations, etc.).
  3. Establish tailored routines (manual and semi-automated) based on customer segments (mid-market, small, enterprise).
  4. Provide consistent feedback to the product team to facilitate relevant automation and improve user experience.
  5. Exemplify a customer-first mindset that promotes ongoing learning and adaptability.

Tools We Utilize:

Planhat, Intercom, Looker, BigQuery...

We Value Candidates Who:

  • Possess 2+ years of experience in mid-market or enterprise account management with a proven record of customer success.
  • Have a solid grasp of CRM systems, customer data analytics, and process enhancement.
  • Exhibit exceptional communication and interpersonal skills that facilitate effective influence at all organizational levels.
  • Excel in cross-functional collaboration and can foster teamwork across various departments.
  • Think strategically with an emphasis on continuous improvement and innovation.

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