Retail Banking Professional

1 day ago


Muskegon, Michigan, United States Fifth Third Full time
About the Role

Fifth Third Bank is seeking a highly motivated and customer-focused individual to join our team as a Retail Banking Professional. As a key member of our Financial Center team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Customer Service: Provide personalized service to customers, responding to their financial needs and concerns in a professional and courteous manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our retail banking products and services, including deposit accounts, loans, and investment products.
  • Sales and Cross-Selling: Utilize the consultative sales process to identify and meet the financial needs of customers, cross-selling products and services as appropriate.
  • Relationship Building: Build and maintain strong relationships with customers, understanding their financial goals and objectives and providing tailored solutions to meet their needs.
  • Team Collaboration: Work collaboratively with other team members to achieve sales and customer service goals, sharing knowledge and best practices to drive business results.
Requirements
  • Education: College degree or equivalent work experience.
  • Experience: Previous experience in a customer-facing role, preferably in the financial services industry.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Knowledge: In-depth knowledge of retail banking products and services, with the ability to develop and maintain product knowledge.
What We Offer

Fifth Third Bank offers a competitive compensation and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, where all employees feel valued and empowered to succeed.



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