Retail Operations Leader

2 weeks ago

Muskegon, Michigan, United States Papa Murphys Corporate Stores Full time

About Us:Papa Murphy's stands out intentionally. We prepare our pizzas entirely from scratch using fresh ingredients at over 1,300 locations across the nation, and we do it with confidence. Our product quality surpasses that of our competitors. The convenience of our Take n' Bake pizza enhances both the quality of our offerings and the experience for our customers. We pride ourselves on hiring individuals who prioritize quality, service, integrity, and teamwork, which is what makes us exceptional.

At Papa Murphy's, we believe that enjoying your workplace is essential. Delivering joy to customers one fresh pizza at a time is just the beginning; the Store Manager position comes with numerous other fulfilling benefits.

Role Overview: In this dynamic leadership position, the Store Manager embodies Papa Murphy's dedication to quality, service, integrity, and teamwork by:

  • Fostering a positive atmosphere and culture for employees daily
  • Recruiting, training, and overseeing a motivated and efficient team
  • Demonstrating exceptional customer service and training staff to replicate this standard.
  • Utilizing business acumen to ensure efficient operations, satisfied customers, and a profitable store
  • Exercising administrative skills by providing precise reports, tracking and reconciling promotional materials, and managing crew schedules
  • Ensuring the safety of employees and customers by maintaining compliance with operational and health regulations at all levels.
  • Conducting thorough inspections of the store, preparation areas, equipment, and utensils to ensure adherence to sanitary standards.
  • Managing inventory accurately based on sales patterns and verifying deliveries for accuracy.
  • Monitoring cash handling procedures to ensure accuracy in bank deposits and cash management.
  • Engaging with the local community through marketing initiatives.
  • Creating an outstanding pizza experience for every customer.

What We Offer:

  • Diverse daily responsibilities
  • No late hours or grease traps
  • Competitive benefits and 401k
  • Collaboration with fantastic colleagues
  • Delicious pizza
  • Educational and tuition support

What You Bring:

(Specific knowledge, skills, and abilities required)

  • 2-5 years of supervisory experience in a similar fast-casual restaurant environment
  • ServSafe certification is essential – you are a food safety authority
  • Strong communication skills that captivate an audience.
  • Outstanding customer service abilities and strategies to keep customers returning.
  • Proficient in computer skills, including MS Word, Excel, Outlook, and POS systems.
  • Understanding of financial metrics, including P&Ls, food costs, and labor, to positively influence store operations.
  • Ability to meet deadlines while providing efficient customer service.
  • Team-oriented mindset: readiness to assist with shifts when needed.
  • Physical capability to stand, walk, reach, bend, and lift up to 30 pounds.

Note:

This job description aims to represent the types of duties and responsibilities required for this position and should not be interpreted as a comprehensive list of all specific duties and responsibilities associated with any particular role. Employees may be directed to perform job-related tasks outside of those explicitly mentioned in this description.

Papa Murphy's is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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