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Retail Sales Specialist

2 months ago

Muskegon, Michigan, United States TH Brands Full time
Job Overview

TH Brands is seeking a dedicated Retail Sales Specialist to enhance customer experiences in our showroom. This role focuses on customer service and managing both custom and retail orders for a variety of products including apparel, sporting goods, trophies, and promotional items.

Key Responsibilities:

  • Engage with customers to provide insights into our diverse product range, including apparel, sporting goods, and promotional items.
  • Manage order processing and ensure timely fulfillment.
  • Deliver exceptional customer service and support.
  • Foster and maintain strong relationships with customers, vendors, and team members.
  • Act as a communication bridge between clients and production teams.
  • Consult with clients regarding their orders, offering product recommendations and overseeing order management.
  • Collaborate closely with production to ensure efficient order execution and workflow management.
  • Handle incoming calls as necessary.
  • A passion for sports or knowledge of sporting goods is advantageous.
  • Perform additional tasks as required.

Qualifications:

  • Strong communication skills.
  • Attention to detail and organizational skills are essential.
  • Basic proficiency in MS Office for order entry and email communication.
  • Ability to prioritize tasks and stay organized in a dynamic environment.
  • Capacity to thrive in a fast-paced setting.

Preferred Experience:

  • Background in retail sales or customer service.
  • Experience in the promotional products, sporting goods, or apparel sectors is a plus.

Core Competencies:

  • Customer Focus
  • Project Management Skills
  • Effective Communication
  • Stress Management
  • Personal Effectiveness
  • Analytical Problem Solving

Work Environment:

  • This position is situated in a professional office and showroom environment, utilizing standard office equipment and manufacturing tools.

Physical Requirements:

  • The role primarily involves standing, with occasional sitting and lifting required. Lifting may be necessary up to 50 pounds.

Work Schedule:

  • This is a full-time position with variable hours, primarily Monday through Friday.