Front Desk Representative

2 weeks ago


San Antonio, Texas, United States Marriott Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott San Antonio Airport. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a seamless check-in and check-out experience.

Key Responsibilities
  • Greets and checks in guests in a timely and efficient manner, using computerized systems to ensure accuracy and guest satisfaction.
  • Processes guest departures, including closing accounts and resolving any issues that may arise.
  • Handles cash transactions, including processing payments and making change, while maintaining a high level of accuracy and attention to detail.
  • Answers guest inquiries and responds to their concerns in a professional and courteous manner.
  • Operates the front desk, including answering phones, scheduling wake-up calls, and setting reminders.
  • Maintains a clean and organized front desk area, including handling mail, messages, and faxes.
  • Provides exceptional customer service, responding to guest needs and concerns in a timely and professional manner.
Requirements
  • High school diploma or equivalent required; one year of front desk or customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic math skills, with the ability to handle cash transactions and make change.
What We Offer

As a Front Desk Agent at Marriott San Antonio Airport, you will enjoy a competitive salary, paid vacation, sick leave, and holidays. You will also be eligible for our 401(k) plan with employer match, as well as medical, dental, and vision benefits after 60 days of employment. We are an equal opportunity employer and welcome applications from diverse candidates.



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