Customer Service Representative

4 days ago

Meridian, Idaho, United States Norco, Inc. Full time
{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a confident and customer-oriented individual to join our Customer Care team as a Customer Service Representative. In this role, you will provide exceptional, personalized service to our customers to replenish medical supplies. You will handle inbound calls, identify needs, clarify information, and provide timely customer solutions. You will also educate customers on options for diverse medical products and services, follow proven processes and best practices to resolve customer inquiries, and support community agencies in the continuity of care as their patients transition their healthcare.

Responsibilities:

* Manage inbound calls in an efficient and timely manner
* Identify needs, clarify information, and provide timely customer solutions
* Educate customers on options for diverse medical products and services
* Follow proven processes and best practices to resolve customer inquiries
* Support community agencies in the continuity of care as their patients transition their healthcare
* Lead customers through shipping and billing inquiries
* Document customer conversations and interactions in a comprehensive, thorough manner

Requirements:

* Strong phone and verbal communication skills supported by active listening skills
* Sense of urgency, professionalism, and proven time management skills
* Confident and engaging in their work with other employees and customers
* Sound decision-making abilities
* Ability to multi-task, set priorities, and manage time effectively
* Possess fundamental typing and computer skills
* Accurately enter data into custom software and Microsoft Office 365 applications

Additional Consideration:

* Entry-level healthcare experience
* Contact/call center experience
* Retail sales experience

Benefits:

* Employee Stock Ownership Plan (ESOP)
* Health, Vision and Dental Insurance
* Health Savings Account (HSA)
* Medical and Dependent Care Flex Accounts (FSA)
* Life Insurance provided at no cost to employees by Norco
* 401(k) with Employer Matching
* Employee Tuition Reimbursement
* Wellness Program
* Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a drug-free workplace
"}

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