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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Citigroup Inc. As a key member of our customer service function, you will be responsible for providing exceptional support to our clients, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities- Assist with evaluating and resolving service inquiries from clients across different platforms
- Effectively use various computer systems to complete assigned tasks and address account inquiries
- Develop and maintain working knowledge of specific groups of Citi products and services
- Analyze and identify potential risks and identify solutions that meet client needs
- Complete assigned tasks in an accurate and efficient manner
- Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
- 1-3 years' work experience in a related role
- Proficient in Microsoft Office and Windows Operating Systems
- Demonstrated experience solving customer service inquiries
- Effective verbal and written communication skills
- Ability to work in a fast-paced environment
- Excellent technical and data entry skills, including the utilization of a 10-key touchpad
Citi offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a work environment that is inclusive, diverse, and supportive of our employees' needs.
As a Customer Service Representative at Citigroup Inc., you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful contribution to our organization's success.