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Customer Service Representative

2 months ago

Meridian, Idaho, United States Ultimate Heating and Air Full time
Job Summary

At Ultimate Heating and Air, we are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our dispatching team, you will be responsible for efficiently managing our technicians' schedules, ensuring timely service delivery, and providing exceptional customer service.

Key Responsibilities
  • Dispatch and Scheduling: Utilize your analytical skills to dispatch technicians based on skill level, client requirements, and job priority, ensuring efficient service delivery.
  • Communication and Customer Service: Maintain clear and effective communication channels with clients, technicians, and internal teams to manage scheduling, resolve issues, and meet client expectations.
  • Service Ticket Management: Accurately and promptly update service tickets, ensuring all relevant information is captured and communicated to stakeholders.
  • Client Support and Relations: Identify and assess customer needs, providing satisfactory solutions and ensuring a positive customer experience.
  • Team Collaboration: Foster a team player attitude, working collaboratively with dispatching team members to achieve common goals and objectives.
Requirements
  • Strong Communication and Interpersonal Skills: Ability to effectively communicate with diverse personality types, including clients, technicians, and internal teams.
  • Analytical and Problem-Solving Skills: Utilize analytical skills to resolve scheduling conflicts, manage multiple priorities, and make informed decisions.
  • Attention to Detail: Maintain accurate and up-to-date records, ensuring all service tickets are completed and communicated to stakeholders.
  • Time Management and Organization: Prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.