Regional Service Manager

5 days ago


Atlanta, Georgia, United States Siemens Industry Software GmbH Full time

**Job Summary**

We are seeking a highly motivated and experienced Regional Service Manager to join our team at Siemens Industry Software GmbH. As a Regional Service Manager, you will be responsible for leading our customer service operations in the Atlanta region, ensuring that our customers receive exceptional service and support.

**Key Responsibilities**

  • Maximize customer loyalty and satisfaction through effective service delivery and issue resolution.
  • Obtain service financial goals through effective cost containment and revenue growth strategies.
  • Ensure compliance with regulatory requirements and industry standards.
  • Hire, develop, train, and coach Customer Service Engineers (CSEs) to ensure they have the necessary skills and knowledge to provide excellent service.
  • Prioritize customer and business objectives to provide clear direction to CSEs and ensure alignment with company goals.

**Requirements**

  • Minimum of 3-5 years of experience in field service or customer service management.
  • Superior communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels.
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
  • Valid driver's license and a clean driving record.

**What We Offer**

At Siemens Industry Software GmbH, we value our employees and offer a range of benefits and opportunities for growth and development. We are committed to creating a diverse and inclusive work environment that supports the well-being and success of our employees.

**Equal Employment Opportunity Statement**

Siemens Industry Software GmbH is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a fair and inclusive hiring process and to creating a workplace that is free from discrimination and harassment.



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