Regional Service Manager
5 days ago
**Job Summary**
We are seeking a highly motivated and experienced Regional Service Manager to join our team at Siemens Industry Software GmbH. As a Regional Service Manager, you will be responsible for leading our customer service operations in the Atlanta region, ensuring that our customers receive exceptional service and support.
**Key Responsibilities**
- Maximize customer loyalty and satisfaction through effective service delivery and issue resolution.
- Obtain service financial goals through effective cost containment and revenue growth strategies.
- Ensure compliance with regulatory requirements and industry standards.
- Hire, develop, train, and coach Customer Service Engineers (CSEs) to ensure they have the necessary skills and knowledge to provide excellent service.
- Prioritize customer and business objectives to provide clear direction to CSEs and ensure alignment with company goals.
**Requirements**
- Minimum of 3-5 years of experience in field service or customer service management.
- Superior communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels.
- Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
- Valid driver's license and a clean driving record.
**What We Offer**
At Siemens Industry Software GmbH, we value our employees and offer a range of benefits and opportunities for growth and development. We are committed to creating a diverse and inclusive work environment that supports the well-being and success of our employees.
**Equal Employment Opportunity Statement**
Siemens Industry Software GmbH is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a fair and inclusive hiring process and to creating a workplace that is free from discrimination and harassment.
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