Plasma Collection Facility Supervisor

2 weeks ago

Humble, Texas, United States Biolife Plasma Services Full time
Job Overview

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Position Summary

About BioLife Plasma Services

At BioLife, we take pride in our role in enhancing the lives of individuals with rare medical conditions. While you dedicate your efforts to our donors, we are here to support you. We provide a meaningful mission, a reliable team, opportunities for professional advancement, and a comprehensive benefits package, all within a dynamic and welcoming environment.

BioLife Plasma Services operates as a subsidiary of Takeda Pharmaceutical Company Ltd.

KEY RESPONSIBILITIES

Accountable for overseeing the operations of the plasma donation center, including financial management, marketing strategies, administrative tasks, regulatory compliance, quality assurance, personnel management, and facility oversight. Directs daily operations and staff activities across various departments to enhance operational effectiveness.

PRIMARY DUTIES

  • Staff Development (60%):
  • Facilitate and communicate with staff effectively, both locally and within the network.
  • Ensure all personnel receive proper, timely, and accurate training in relevant technical areas.
  • Provide constructive feedback to both hourly and salaried staff members.
  • Foster employee growth through regular meetings, goal assessments, and development plans.
  • Manage the annual review process and adjustments to compensation.
  • Assist in the recruitment process, including phone interviews, in-person interviews, job offers, and onboarding.
  • May support and conduct training for management.
  • Lead initiatives to ensure donor retention, exceptional customer service, production oversight, and cost management.
  • Operational Oversight (40%):
  • Supervise facility operations:
    • Ensure compliance with all applicable federal, state, local, and company regulations regarding product quality, employee, and donor safety.
  • Manage audit processes for the facility and address any issues that arise:
    • Collaborate with the Regional Manager and management team to prepare for and accommodate internal and external audits.
    • Ensure timely responses and resolutions to audit findings.
  • Analyze operational data to promote efficiency:
    • Forecast and achieve production and cost objectives while ensuring compliance with relevant regulations.
  • Address facility-related issues and manage inquiries regarding facility information.
  • May assist with production challenges at the center.

QUALIFICATIONS AND SKILLS

Technical/Functional Expertise

  • Minimum of three years of experience in a medical or regulated environment, or an equivalent combination of education and experience.
  • Exceptional interpersonal, leadership, organizational, and technical abilities.
  • Capability to attract, retain, motivate, and develop a diverse team. Proven ability to multitask, prioritize, and communicate effectively with senior management.
  • Availability for weekend and extended work hours.
  • Must obtain and maintain CPR and AED certification.

Leadership Qualities

  • Integrity
  • Fairness
  • Honesty
  • Perseverance
  • Patient-centered approach
  • Building trust within the community
  • Enhancing our reputation
  • Business development

Decision-making and Independence

  • Consults with center management teams to effectively resolve issues, ensure staff and donor safety, and deliver outstanding customer service.
  • Coordinates with external vendors for maintenance and other contracted services.
  • Empowered to make hiring and separation decisions regularly (collaboration with HR required for involuntary separations).

Collaboration

  • Responsible for delivering exceptional service to donors and colleagues.
  • Consults with Group/Regional management for guidance on significant or sensitive decisions.
  • Advises staff on operational, safety, and customer service matters.
  • Provides performance feedback and reviews to all team members.
  • Reports to Group Manager and/or Regional Operations Lead.

Innovation and Improvement

  • May participate in managing projects and new initiatives within the center or across multiple centers.
  • Supports the management team in identifying operational improvements and initiating changes to processes as necessary, utilizing approved methodologies.

WORK ENVIRONMENT

  • Requires the ability to stand and walk for the duration of the work shift.
  • Potential exposure to bloodborne pathogens.
  • Occasional bending, stooping, kneeling, and lifting up to 50 pounds may be required.
  • Must possess verbal communication skills to interact with donors, both in person and over the phone.
  • Requires fine motor skills, depth perception, and the ability to hear equipment sounds from a distance.
  • May involve occasional travel (less than 10%).

EDUCATION AND COMPETENCIES:

Essential: High School Diploma or equivalent required.

Preferred: Associate's or Bachelor's degree is highly desirable.

ADDITIONAL INFORMATION

  • FLSA Classification (US) - Exempt
  • Other duties as assigned.

BioLife Compensation and Benefits Overview

We recognize that compensation is a key consideration as you explore your career options. We are dedicated to equitable pay for all employees and strive for transparency in our compensation practices.

EEO Statement

BioLife is committed to fostering a diverse workforce and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information, marital status, or any other characteristic protected by law.

Worker Type: Employee

Worker Sub-Type: Regular

Time Type: Full time

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