Healthcare Customer Service Agent

2 weeks ago


Fort Worth, Texas, United States CornerStone Staffing Full time

Company Overview: CornerStone Staffing is seeking a dedicated Customer Support Coordinator to enhance our service delivery to clients and healthcare providers.

Position Overview: This role is designed for individuals who are passionate about providing exceptional customer service and support in a telehealth environment.

Location: Remote work opportunity available for candidates residing in the DFW area.

Compensation: $18.50 per hour.

Work Schedule: Flexible part-time shifts available:

  • Friday and Saturday - 12 AM to 10:30 AM
  • Friday and Saturday - 2 PM to 11 PM
  • Monday and Saturday - 10 AM to 8:30 PM

Contract Duration: 3 months.

Key Responsibilities:

  • Act as the primary contact for telehealth operations, addressing customer service inquiries, administrative tasks, and scheduling needs.
  • Facilitate communication between patients, healthcare providers, and pharmacy staff to ensure seamless access to medical and emotional health services.
  • Manage inbound communications via calls, texts, emails, chats, and tickets, addressing customer concerns and coordinating referrals.
  • Collaborate with pharmacies to resolve prescription issues and follow up with students regarding their healthcare outcomes.

Qualifications:

  • Bachelor's degree from an accredited institution is preferred.
  • Strong customer service aptitude with excellent verbal and written communication skills; bilingual candidates are encouraged to apply.
  • Prior experience in the healthcare sector is essential.
  • Proven experience working from home is required.
  • Minimum of 2 years in a call center environment.
  • Exceptional time management skills with the ability to prioritize tasks effectively.

Application Process:

To express your interest in this position, please follow the application instructions provided on our website.

#CB



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