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Bilingual Customer Support Specialist

2 months ago


Fort Worth, Texas, United States Silver Creek Materials Full time
Job Title: Customer Service Ambassador

Location: Fort Worth, TX

FLSA Classification: Non-Exempt

Position Type and Schedule: Full-Time

Schedule: Monday - Friday: 6:00am-5:00pm

Saturdays as scheduled

Compensation: $18 - $20

About the Role

Silver Creek Materials is in search of a Bilingual Customer Service Ambassador who embodies a proactive attitude and a commitment to service excellence. The ideal candidate will possess self-motivation and the ability to operate independently while managing a dynamic and fast-paced environment. This role is pivotal in ensuring customer satisfaction and will report directly to the Operations Director.

Key Responsibilities
  • Welcome and assist customers in a friendly, clear, and professional manner as they utilize the facility.
  • Direct customer traffic to designated dumping areas in accordance with site protocols.
  • Provide prompt responses to customer inquiries and management requests.
  • Maintain a positive demeanor while engaging with customers and colleagues.
  • Analyze challenges and propose effective solutions.
  • Support customers with on-site issues, including vehicle troubles and directional assistance.
  • Assist in positioning trucks accurately for efficient operations.
  • Familiarize yourself with product placement and recycling zones to guide customers effectively.
  • Reduce errors through clear communication with customers and internal teams.
  • Utilize various communication methods (email, phone, instant messaging, and radio) to interact with customers, loaders, dispatchers, and supervisors.
  • Ensure a safe environment for both customers and team members.
  • Conduct routine inspections of the site daily.
Qualifications
  • Bilingual proficiency in English and Spanish is required.
  • Possess a friendly, energetic, and engaging personality.
  • Ability to operate light machinery, such as a pickup truck with a trailer.
  • Demonstrated ability to multitask and thrive in a high-pressure environment.
  • Willingness to work outdoors in varying weather conditions.
  • Self-driven with a strong work ethic aimed at surpassing both company and personal objectives.
  • Experience with Point of Sales Systems in a retail context is preferred.
  • Experience in providing customer service via multi-line phone systems.
  • Team-oriented with a willingness to assist colleagues in their duties.
  • Effective communication skills are essential.
  • Dependability and receptiveness to direction are crucial.
  • Capability to stand for extended periods and navigate uneven surfaces.
  • Must possess a valid Driver's License.
  • Basic mechanical understanding and problem-solving skills are beneficial.
  • Compliance with background checks and Drug-free Workplace Policy is mandatory.
  • Adherence to safety regulations as established by the Company and OSHA/MSHA is required.