Client Relations Specialist

2 weeks ago


Broken Arrow, Oklahoma, United States Nelson Nissan Full time
Nelson Nissan is seeking a Customer Service Representative to enhance our customer engagement efforts. We are in search of individuals who demonstrate a strong work ethic, self-discipline, and exceptional communication abilities (both written and verbal). The ideal candidate will possess the capability to manage multiple tasks over extended periods while maintaining a high level of professionalism. We value positivity, enthusiasm, and a commitment to ensuring customer satisfaction.

Key Responsibilities:
  • Overseeing the follow-up process
  • Utilizing CRM software effectively
  • Handling incoming calls and scheduling appointments
  • Verifying next-day appointments
  • Completing daily task sheets promptly
  • Assigning leads as they are received
  • Conducting follow-up calls to ensure our guests had a remarkable experience following their service visit
Compensation and Benefits:
  • $16-19/hour based on experience
  • Comprehensive company-sponsored medical, dental, and vision insurance options
  • Leading industry 401K plan with company matching contributions
  • Discounts on gym memberships including Life Time
  • Paid time off along with paid volunteer time off
About Nelson Automotive Group:

Nelson Automotive Group operates with a mission to cultivate an exceptional business culture and customer experience. Established by Robert Nelson in 1989, our company is rooted in principles of faith and high standards of customer service.

Equal Opportunity Employment:

Nelson Nissan is an Equal Opportunity Employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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