Client Service Specialist
2 weeks ago
Company Overview:
Employment Solutions Inc. is dedicated to delivering exceptional service to clients by ensuring they have seamless access to essential information and support.
Position Overview:
This role encompasses temporary assignments/contracts for a duration of up to 18 months, with potential for extension. As a Customer Care Representative, you will play a vital role in enhancing the customer experience.
Key Responsibilities:
- Deliver high-quality in-person customer service by providing accurate information regarding government programs and services.
- Interpret guidelines and procedures to assist customers effectively.
- Guide customers in completing necessary documentation and utilizing public access workstations.
- Assist customers facing challenges in accessing specialized information and direct them to the appropriate resources.
- Process transactions for both business and individual customers, ensuring eligibility requirements are met.
- Handle payments, issue refunds, and maintain accurate financial records.
- Manage electronic databases and maintain organized filing systems.
- Generate various reports and correspondence as required.
Qualifications:
To be successful in this role, candidates must possess:
- Advanced oral proficiency in French, confirmed prior to hiring.
- A valid class G driver's license for travel to outreach locations.
- The ability to lift and transfer equipment weighing up to 60lbs.
Essential Skills:
Financial and Administrative Skills:
- Experience with cash handling and operating point of sale systems.
- Ability to accurately calculate fees and prepare financial reports.
Computer Skills:
- Proficiency in word processing, spreadsheets, databases, and internet applications.
- Experience in researching and summarizing information using various digital tools.
Customer Service and Communication Skills:
- Experience in providing front counter customer service in a high-volume setting.
- Strong oral and written communication skills.
- Exceptional interpersonal skills for effective public interaction.
Problem Solving and Analytical Skills:
- Demonstrated ability to analyze customer needs and provide appropriate solutions.
- Effective judgment and tact in customer interactions.
Collaboration and Organizational Skills:
- Ability to work collaboratively in a team-oriented environment.
- Strong planning and organizational skills to manage workload efficiently.
Relevant Knowledge:
- General understanding of government services and programs.
- Ability to reference and apply relevant legislation and guidelines.
Additional Information:
All candidates may be subject to security screening checks as per company policy. Proof of full vaccination against COVID-19 is required in accordance with health directives.
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