Client Service Specialist

2 weeks ago


Broken Arrow, Oklahoma, United States Employment Solutions Inc Full time

Company Overview:

Employment Solutions Inc. is dedicated to delivering exceptional service to clients by ensuring they have seamless access to essential information and support.

Position Overview:

This role encompasses temporary assignments/contracts for a duration of up to 18 months, with potential for extension. As a Customer Care Representative, you will play a vital role in enhancing the customer experience.

Key Responsibilities:

  1. Deliver high-quality in-person customer service by providing accurate information regarding government programs and services.
  2. Interpret guidelines and procedures to assist customers effectively.
  3. Guide customers in completing necessary documentation and utilizing public access workstations.
  4. Assist customers facing challenges in accessing specialized information and direct them to the appropriate resources.
  5. Process transactions for both business and individual customers, ensuring eligibility requirements are met.
  6. Handle payments, issue refunds, and maintain accurate financial records.
  7. Manage electronic databases and maintain organized filing systems.
  8. Generate various reports and correspondence as required.

Qualifications:

To be successful in this role, candidates must possess:

  • Advanced oral proficiency in French, confirmed prior to hiring.
  • A valid class G driver's license for travel to outreach locations.
  • The ability to lift and transfer equipment weighing up to 60lbs.

Essential Skills:

Financial and Administrative Skills:

  • Experience with cash handling and operating point of sale systems.
  • Ability to accurately calculate fees and prepare financial reports.

Computer Skills:

  • Proficiency in word processing, spreadsheets, databases, and internet applications.
  • Experience in researching and summarizing information using various digital tools.

Customer Service and Communication Skills:

  • Experience in providing front counter customer service in a high-volume setting.
  • Strong oral and written communication skills.
  • Exceptional interpersonal skills for effective public interaction.

Problem Solving and Analytical Skills:

  • Demonstrated ability to analyze customer needs and provide appropriate solutions.
  • Effective judgment and tact in customer interactions.

Collaboration and Organizational Skills:

  • Ability to work collaboratively in a team-oriented environment.
  • Strong planning and organizational skills to manage workload efficiently.

Relevant Knowledge:

  • General understanding of government services and programs.
  • Ability to reference and apply relevant legislation and guidelines.

Additional Information:

All candidates may be subject to security screening checks as per company policy. Proof of full vaccination against COVID-19 is required in accordance with health directives.



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