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Program Performance Specialist

2 months ago

Wayne, Pennsylvania, United States Cencora Full time
Job Summary

This position is accountable for both the growth and maintenance of the freight program for our clients. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail.

Key Responsibilities
  • Launches, maintains, and increases inbound freight program utilization
  • Develops professional and productive relationships with vendor contacts
  • Handles all vendor correspondence through multiple channels of communication
  • Identifies opportunities for program improvement requiring client involvement
  • Monitors overall vendor compliance
  • Provides general departmental support
  • Provides general account reporting to appropriate staff, clients, vendors, etc.
  • Provides customer service to all company stakeholders and clients to quickly facilitate a satisfactory resolution
Requirements
  • Communication Proficiency
  • Time Management
  • Critical Evaluation
  • Problem Solving / Analysis
  • Technical Capacity
  • Bachelor's degree preferred, high school diploma or equivalent experience
  • Minimum 2 years of customer service experience required
  • Proficient in Microsoft Office Suite
What We Offer

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Affiliated Companies

Affiliated Companies: Triose, Inc.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please contact us.