Behavioral Health Program Manager

3 hours ago

Wayne, Pennsylvania, United States Pennsylvania Medicine Full time

Penn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders. As a Behavioral Health Supervisor, you will play a critical role in our tripartite mission by supporting and coordinating the mental and physical health care of assigned patients. You will work collaboratively with our medical team, including patient medical providers and psychiatric consultants, to provide brief therapeutic interventions and coordinate medication management advice. Additionally, you will serve as the leader for the administrative and operational aspects of our collaborative care program in specialty practices, supervising Mental Health Intake Coordinators and Behavioral Health Specialists across multiple sites.

  • Develop and implement programs, services, and initiatives to anticipate future customer needs, build customer loyalty, and reduce wasted resources.
  • Ensure patient and customer satisfaction through comprehensive and continuous measurement of customer satisfaction for all key customer groups.
  • Accountable for program profit and loss, including expense and revenue variances, AR indicators, and write-offs.
  • Maintain understanding and find root causes for variances.
  • Provide program revenue cycle input, including billing, coding, cash management, charge entry, and ensure practice alignment with all standards.
  • Support implementation of managed care contracts and operational processes.
  • Establish a team approach for the management of Mental Health Intake Coordinators and Behavioral Health Specialists, enabling the team to attain goals and objectives in a consistent manner.
  • Work with program leadership to implement and maintain operational efficiencies in the call center and practice setting.
  • Monitor and manage the performance of Mental Health Intake Coordinators and Behavioral Health Specialists.
  • Participate in the assessments and triaging of patients referred to Penn Integrated Care.
  • Help determine service needs of other Penn Medicine departments and identify new areas of collaboration.
  • Actively manage the performance of direct reports, ensuring completion of introductory and annual performance evaluations according to UPHS guidelines.
  • Maintain compliance with governmental regulations regarding patient care, affirmative actions, safety, and assure adherence to departmental and institutional policies.
  • Partner with leadership, physicians, and staff to revise practice protocols and policies to ensure optimal staff performance, workflows, and practice operations.
  • Assist the Medical Director in implementing and evaluating operational objectives as required by policies, regulations, and institutional standards.
  • Oversee integrated care technology infrastructure in conjunction with IS.
  • Provide staff support for clinical management of patients in acute distress or requiring clinical assessment for further triage.
  • Develop expertise in both Penn Chart and BHL software sufficient to problem-solve and assist in all functions of the intake center.
  • Maintain a patient-oriented practice environment and recommend changes as indicated.
  • Develop, design, and implement metrics to track and report on clinical, financial, operational, and quality performance and to foster data-driven decision making.
  • Act as a department liaison to the integrated behavioral health practices in the organization, monitoring and overseeing referrals, appointment scheduling, and appointment authorizations.
  • Perform clinical responsibilities of a Behavioral Health Specialist as needed.

Credentials:

  • LSW, LCSW, or LPC in the Commonwealth of Pennsylvania (Required)

Education or Equivalent Experience:

  • Master of Arts or Science in Social Work, Nursing, Counseling, or Psychology (Required)
  • 3+ years of experience in Healthcare Administration or related field (Required)
  • 0-1+ years behavioral health care industry experience; experience with assessment and treatment planning for common mental health and/or substance use disorders; experience with evidence-based counseling techniques (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.

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