Senior Account Manager

2 weeks ago


Seattle, Washington, United States Gulfstream SP Full time
Job Title: Senior Account Manager - Building Automation Systems

Location: Seattle, WA

Overview

The Senior Account Manager - Building Automation Systems plays a crucial role in interfacing with customers to manage Support Agreements, provide sales assistance and parts quotes, manage small projects, and participate in energy analytics assessments. This position may also involve managing subcontractors and suppliers. As a Senior Account Manager, you will be responsible for increasing financial responsibilities with tenure.

Responsibilities
  • Schedule and conduct Sales-to-Ops turnover meetings and set up new agreements.
  • Conduct SA kick-off meetings and schedule visits on the SA Master Load Calendar.
  • Ensure execution of SA visits, quoted and T&M work, and emergency site visits.
  • Prepare customers and technicians for site visits and maintain service records.
  • Provide service documentation to customers and respond to emergency requests.
  • Review financial reports, conduct audits, and meet with management on SA financial status.
Qualifications
  • Engineering degree or equivalent education and experience.
  • Experience with Building Mechanical Systems and Controls.
  • Account or project management experience.
  • Knowledge of DDC Control Theory & Applications.
  • Strong organizational and time management skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage stress.


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