Luxury Sales Consultant

2 weeks ago

Napa, California, United States Coach Full time
About Coach:

Coach is a renowned global fashion brand established in New York in 1941. Guided by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown, we create exquisite products designed to last, allowing you to express your individuality.

As part of the Tapestry portfolio, we are a collective of brands dedicated to pushing the boundaries of what is achievable.

To learn more about our commitment to equity, inclusion, and diversity, please visit our People page.

Role Overview:

The Sales Associate position is vital to the overall success and efficiency of the store, requiring a strong focus on our brand commitment while serving customers and achieving results.

Key responsibilities include:

  • Upholding Coach's Service and Selling Models to create a positive first impression.
  • Building lasting customer relationships through personalized experiences.
  • Understanding organizational goals and making decisions that align with company priorities.
  • Taking ownership of personal sales metrics and developing strategies to meet performance goals.
  • Acting as a brand ambassador and demonstrating Coach's selling and service expectations consistently.
Sales Floor Responsibilities:

Drive business through effective sales strategies, clienteling, and sourcing new customers while maintaining productive relationships. Ensure a positive shopping experience by:

  • Communicating fashion knowledge and awareness of competition.
  • Providing detailed product knowledge, including features and benefits.
  • Cross-selling and encouraging product add-ons tailored to customer needs.
  • Maintaining a professional demeanor and adapting to customer cues.
Operational Duties:

Complete daily operational tasks without compromising service quality or Coach standards. Responsibilities include:

  • Maintaining a clean and organized sales floor and backroom.
  • Adhering to retail policies and procedures, including cash handling and asset protection.
  • Supporting inventory processes and replenishing stock as needed.
Additional Requirements:

Experience: 1-3 years in a sales role, preferably within a luxury retail environment. Knowledge of current fashion trends is essential.

Education: High school diploma or equivalent; a college degree is preferred.

Technical Skills: Familiarity with cash register systems and basic computer skills, including mobile devices.

Physical Requirements: Ability to work efficiently in a fast-paced environment, communicate effectively, and manage physical tasks such as lifting and maneuvering products.

Schedule: Flexibility to meet scheduling expectations, including availability for nights, weekends, and holidays.

Note:

This document serves as a sample of job duties and responsibilities and does not encompass all performance requirements.

Coach is an equal opportunity employer, committed to hiring and developing the best talent.

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