Luxury Sales Consultant

2 weeks ago

Napa, California, United States Coach Full time
About Coach:
Coach is a renowned global fashion brand established in New York in 1941.

Guided by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown, we create exquisite products designed to endure—allowing you to express your individuality.

As part of the Tapestry portfolio, we are committed to pushing boundaries and fostering innovation.

Our dedication to equity, inclusion, and diversity is evident on our People page.


Role Overview:
The Sales Associate position plays a vital role in the overall success and operational efficiency of the store. This role requires a strong commitment to our brand values while providing exceptional service to our clientele and driving sales performance.

The Sales Associate is responsible for embodying Coach's Service and Selling Models, ensuring a positive initial interaction, cultivating ongoing customer relationships through personalized experiences, and leaving a memorable impression.


Sales Floor Responsibilities:
- Understand organizational goals and make decisions that align with company priorities.
- Take ownership of personal performance and store metrics, developing personal sales strategies in collaboration with management.
- Create both short- and long-term strategies to meet personal performance objectives.
- Act as a brand ambassador for Coach, consistently demonstrating our Selling and Service expectations.
- Stay informed about local market changes that may impact business performance and assist in executing local sales strategies.
- Drive sales through effective strategies, clienteling, and nurturing productive customer relationships.
- Present a polished image that aligns with Coach's Guide to Style, building credibility as a fashion advisor.
- Provide comprehensive product knowledge, including features, benefits, and current offerings.
- Effectively communicate pricing and promotional strategies to customers.
- Utilize cross-selling techniques to enhance customer shopping experiences.
- Tailor approaches to meet individual customer needs and preferences.
- Maintain consistent follow-up with customers to influence and close sales.
- Adapt personal selling techniques to contribute positively to overall store performance.
- Leverage Coach's tools and technology to support relationship building and clienteling efforts.
- Foster a collaborative team environment and maintain a solution-oriented mindset.

Operational Duties:
- Ensure all daily tasks are completed without compromising service or Coach standards.
- Perform daily operational responsibilities, including maintaining store appearance and visual merchandising to Coach standards.
- Uphold cleanliness and organization on the sales floor at all times.
- Adhere to all retail policies and procedures, including POS and Asset Protection protocols.
- Support inventory processes by managing stock levels and maintaining organizational standards.
- Assist at the cash wrap as needed for transactions, returns, and exchanges.

Qualifications:
- Experience: 1-3 years in a sales role, preferably within a luxury retail environment.
- Education: High school diploma or equivalent; college degree preferred.
- Technical Skills: Familiarity with cash register systems and basic computer skills, including the use of mobile devices and the internet.
- Physical Requirements: Ability to work at a fast pace, communicate effectively, and manage physical tasks such as lifting and moving products.
- Schedule Flexibility: Must be able to work a flexible schedule, including nights, weekends, and holidays during peak retail periods.

Note:
This document serves as a sample of job duties and responsibilities and does not encompass all performance requirements. Coach is an equal opportunity employer, dedicated to hiring and developing the best talent, without regard to any legally-recognized protected basis.

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