Client Relations Specialist

2 weeks ago


Denver, Colorado, United States Ecssecurity Full time
Ecssecurity is actively seeking dedicated Client Relations Specialists to join our expanding team. As a family-oriented business with ambitious growth objectives, we pride ourselves on delivering top-notch customer service alongside cutting-edge security solutions.

Our U.L. Certified Central Station has received a prestigious TMA Five Diamond Certification, ensuring we provide exceptional monitoring services for fire and security systems across various states.

We are in search of enthusiastic and positive individuals who are eager to contribute to our mission.
Career Advancement: This role offers significant potential for growth and promotional opportunities.

EMPLOYEE BENEFITS:
- Medical Coverage
- Dental Insurance
- Vision Plans
- 401K Retirement Savings
- Paid Sick and Vacation Time
- Comprehensive Training Programs

KEY RESPONSIBILITIES:
- Deliver outstanding customer service on behalf of our company
- Analyze alarm signal activity and initiate appropriate responses
- Coordinate with emergency services as necessary
- Conduct verification calls for alarm signals
- Facilitate communication between property representatives and authorities
- Manage a high volume of incoming and outgoing calls
- Inform relevant contacts about non-emergency signals
- Assist customers, dealers, and technicians with inquiries
- Interpret alarm activities and relay information to responsible parties
- Input account details and zone data as requested by technicians
- Collaborate with technicians and customers to troubleshoot issues
- Perform some clerical tasks as needed

QUALIFICATIONS:
- Exceptional communication abilities
- Strong attention to detail
- Proficient in computer usage
- High school diploma or equivalent required
- Must be at least 18 years old
- Successful completion of background check and drug screening
- Capability to navigate stairs
- Competitive annual salary ranging from $35,000 to $45,000.
We are hiring for various shifts, offering both full-time and part-time opportunities. If you are looking for a fulfilling career where you can truly impact lives, consider joining our team at Ecssecurity.


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