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Client Relations Consultant

2 months ago

Denver, Colorado, United States Blank Label Full time
About Blank Label

Blank Label is a distinguished custom menswear brand dedicated to redefining the shopping experience for men. Our mission is to elevate the standard of custom clothing, transforming how men perceive their wardrobe from ill-fitting attire to outfits that garner compliments.

Founded in 2010, we began as an online custom shirt maker and have since crafted over 60,000 custom shirts. In 2013, we expanded our offerings beyond shirts to include suits, chinos, and outerwear, earning accolades such as the Best Suit in Boston 2014. Our product range now includes a variety of garments, continually evolving to meet our clients' needs.

At Blank Label, we prioritize helping individuals feel confident in their appearance, as we believe that self-assurance is key to achieving greater things. Our commitment to quality, fit, and a seamless shopping experience, combined with exceptional service in our Pattern Rooms, aims to revolutionize every man's wardrobe and shopping journey.

Role Overview

The Menswear Specialists are pivotal in embodying our brand values and delivering exceptional service to our clients. They possess expertise in fit, styling, and client engagement, ensuring that every gentleman who visits us feels at ease and self-assured. Our clientele ranges from emerging professionals to seasoned executives, all deserving of a personalized and attentive shopping experience. Our Specialists are dedicated to reshaping men's perceptions of clothing fit and purchasing. We invest significantly in your success, fostering an environment where you can thrive, while we expect professionalism, character, and drive in return.

Ideal Candidate
  • Demonstrates a commitment to outstanding customer service and strives to exceed client expectations.
  • Sets and achieves personal and professional goals, holding themselves accountable.
  • Adapts swiftly to a dynamic work environment.
  • Collaborates effectively within a team, supporting colleagues.
  • Possesses a passion for fashion and keeps abreast of industry trends to enhance personal and team knowledge.
  • Welcomes constructive feedback and actively applies it for personal growth while assisting peers.
  • Maintains meticulous attention to detail, ensuring no aspect is overlooked.
  • Exhibits a strong work ethic in a startup atmosphere.
Key Responsibilities

A Menswear Specialist will engage with clients throughout their appointments, providing fitting, styling, and comprehensive assistance. They will uphold a high standard of service, both in-person and through digital communication. Each Specialist will manage a portfolio of clients, proactively reaching out with updates on orders and new offerings to foster enduring relationships.
  • Schedule and conduct 4+ client appointments daily.
  • Maintain an up-to-date CRM with client details, including preferences and order history.
  • Proactively communicate new styles and products to clients to achieve sales targets.
  • Guide clients through their initial fitting experience to ensure accurate future orders.
  • Coordinate with tailors and operations to ensure timely and precise order fulfillment.
  • Keep the Pattern Room organized and welcoming for clients.
Qualifications
  • High school diploma required; college degree preferred.
  • Experience in retail, office settings, or internships is essential.
  • Strong leadership, analytical, and interpersonal skills.
  • Engaging and approachable demeanor.
  • Excellent written and verbal communication skills.
  • Detail-oriented with a results-driven mindset.
  • Flexible availability.
  • Proficient in Microsoft Office Suite and quick to learn new systems.