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Client Relations Specialist at Forcreativegirls

2 months ago

Denver, Colorado, United States Forcreativegirls Full time

Role Overview:
The primary objective of the Client Relations Specialist is to assist customers with inquiries regarding our Forcreativegirls offerings, services, or any challenges they may encounter.

Customer Engagement:
This role emphasizes enhancing customer interaction with our products to ensure comprehensive adoption and provide an experience that reflects our commitment to customer satisfaction.

Daily Responsibilities:
1. Monitor and Communicate Customer Feedback: Collect and relay customer requests to the development team for resolution.
2. Assess Client Inquiries: Demonstrate a thorough understanding of Forcreativegirls capabilities. Manage client requests by creating and evaluating tickets, then directing them to the suitable internal teams.
3. Ensure Customer Satisfaction: Achieve high satisfaction ratings measured through feedback scores and response times.
4. Aggregate Client Insights: Propose enhancements to services and products based on client interactions, aiming for at least 3-5 actionable recommendations quarterly.
5. Update Educational Materials: Regularly refresh training documents, courses, and videos to support client education.
6. Conduct Client Meetings: Facilitate video or phone consultations with clients as needed during business hours.
7. Participate in Team Collaboration: Engage in weekly team meetings to contribute to collective goals.
8. Track Performance Metrics: Strive to meet or exceed established targets for customer satisfaction and response times.

Professional Development:
Seek knowledge and skills to effectively manage future client implementation projects, with a focus on handling a steady flow of proposals.

Customized Solutions:
Work closely with clients to develop tailored solutions that meet their specific needs.

Expectations for Initial Period:
Achieve confidence in independently resolving customer issues within the first 90 days, with a goal of managing 75% of inquiries autonomously.

Team Contribution:
Collaborate equally with team members to manage workload effectively, ensuring a balanced distribution of responsibilities.

Knowledge Sharing:
Each team member is expected to contribute to the knowledge base by updating or creating at least one help article monthly.

Commitment to Customer Satisfaction:
Maintain a high customer satisfaction score, reflecting our core value of customer dedication.

Additional Benefits:
Enjoy a monthly day off, providing an opportunity for extended weekends.

Ideal Candidate:
We seek individuals who are eager to learn new technologies, communicate effectively, proactively find solutions, and take ownership of their work. A positive attitude and emotional intelligence are essential.

Location Requirements:
Applicants should be situated within specific time zones to align with our operational hours.