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Customer Service Associate

2 months ago

Norwood, Massachusetts, United States Goldfish Swim School - Norwood Full time
Job Overview

Are you eager to engage in a fulfilling role where your contributions truly matter? At Goldfish Swim School, we are an expanding, award-winning franchise that stands out from the ordinary.

We are dedicated to transforming lives by helping children achieve their swimming goals. Our workplace is vibrant and casual, where we embrace a fun atmosphere. We value our employees and recognize hard work through various rewards, including shout awards, gift cards, and enjoyable social gatherings. We provide paid training and flexible scheduling, making it ideal for students or individuals seeking additional hours without late-night commitments. Moreover, as our school continues to grow, there are ample opportunities for advancement for the right candidate.

Position Summary

The Customer Service Associate plays a vital role in delivering exceptional service, managing sales and registrations, and ensuring a positive representation of our organization as we strive to expand our membership base.

Key Responsibilities:
  • Welcome visitors and efficiently check students into our system.
  • Discuss membership options with potential families and facilitate the registration of new students.
  • Handle incoming phone calls and emails professionally, directing inquiries to the appropriate staff member.
  • Assist members with merchandise purchases and vending services.
  • Coordinate student schedules for instructors and arrange private events.
  • Address customer concerns and complaints with a professional demeanor and follow up as necessary.
  • Provide occasional administrative support to management personnel.
  • Perform additional duties as assigned by the employer.
Preferred Qualifications:
  • High school diploma or GED is required; some college education is preferred.
  • At least one year of experience in customer service or administrative roles.
  • Proficient computer skills, particularly with Microsoft Office.
  • Strong interpersonal communication and organizational abilities.
Work Environment:

In this role, employees may encounter warm and humid conditions, with a moderate noise level.