Technical Support Analyst
2 weeks ago
Position Overview:
We are seeking a skilled IT Support Technician to join our team at Stefanini North America and APAC. This role is crucial in ensuring seamless technology operations across our organization.
Key Responsibilities:
- Provide comprehensive support for desktop environments, including Windows 10 and Mac OSX.
- Manage software installations, updates, and patches across a large-scale endpoint infrastructure.
- Support C-suite executives with their technical needs and ensure high levels of service.
- Utilize End Point Management solutions to enhance system performance and security.
- Implement and maintain network security measures and anti-virus solutions.
- Troubleshoot and resolve hardware, software, and peripheral issues effectively.
- Create and manage Group Policy objects to ensure compliance and security.
- Support Microsoft Office 365 applications and manage Active Directory user accounts.
- Oversee hardware and software asset management processes.
- Lead technology projects and deployments, ensuring timely and successful execution.
- Stay updated on emerging technologies such as Intune, Windows Analytics, and Autopilot.
- Utilize ServiceNow for ticketing and issue tracking.
- Provide support for Virtual Private Network (VPN) clients and audio/visual equipment.
- Work with Citrix environments and understand financial applications.
- Ensure security protocols, including disk encryption and anti-virus measures, are in place.
- Facilitate virtual meetings using platforms like Zoom, MS Teams, and WebEx.
- Maintain a clean driving record and possess a valid driver's license.
Qualifications:
- Bachelor's degree in Information Technology or a related field is preferred.
- A minimum of 5 years of experience in a Desktop Engineering role.
- Strong analytical and problem-solving skills.
- Excellent communication abilities to interact with stakeholders at all levels.
- Ability to thrive in a fast-paced, growth-oriented environment.
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