Senior Retail Banking Manager

2 weeks ago


Edison, New Jersey, United States TD Bank Full time

Position Overview:

The Senior Retail Banking Manager is responsible for steering the growth and profitability of our Consumer Banking division by overseeing a portfolio of retail locations. This role emphasizes the management of deposits, loans, fees, and operational expenses.

Key Responsibilities:

  • Lead, mentor, and inspire the retail team to deliver exceptional customer and employee experiences while driving shareholder value through effective solutions and referrals.
  • Focus on enhancing customer relationships by prioritizing their needs and directing them to the appropriate specialists for tailored advice.
  • Provide leadership in people management by recruiting top talent, establishing performance goals, and fostering a collaborative team environment.
  • Oversee the operations of a large retail location, ensuring effective team development and skill enhancement to meet career aspirations and achieve business objectives.
  • Accountable for meeting both store and individual performance metrics, managing multiple locations, and addressing a diverse customer base as necessary.
  • Act as a mentor to developing store managers, sharing expertise in banking operations and risk management.
  • Handle escalated customer issues and ensure a high standard of service delivery.

Qualifications:

  • A bachelor's degree or equivalent experience.
  • Over 5 years of relevant experience in retail, customer service, or financial services, with a focus on supervisory and leadership roles.
  • Proven track record in business development and strategic implementation.
  • Strong understanding of banking products and services, along with operational and security protocols.
  • Excellent analytical, presentation, and interpersonal skills.
  • Proficient in Microsoft Office applications.

Company Overview:

TD Bank is a leading financial institution dedicated to providing outstanding customer experiences. With a commitment to innovation and community engagement, we aim to enrich the lives of our customers and colleagues alike.



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