Senior Retail Banking Manager
2 weeks ago
Position Overview:
The Senior Retail Banking Manager is responsible for steering the growth and profitability of our Consumer Banking division by overseeing a portfolio of retail locations. This role emphasizes the management of deposits, loans, fees, and operational expenses.
Key Responsibilities:
- Lead, mentor, and inspire the retail team to deliver exceptional customer and employee experiences while driving shareholder value through effective solutions and referrals.
- Focus on enhancing customer relationships by prioritizing their needs and directing them to the appropriate specialists for tailored advice.
- Provide leadership in people management by recruiting top talent, establishing performance goals, and fostering a collaborative team environment.
- Oversee the operations of a large retail location, ensuring effective team development and skill enhancement to meet career aspirations and achieve business objectives.
- Accountable for meeting both store and individual performance metrics, managing multiple locations, and addressing a diverse customer base as necessary.
- Act as a mentor to developing store managers, sharing expertise in banking operations and risk management.
- Handle escalated customer issues and ensure a high standard of service delivery.
Qualifications:
- A bachelor's degree or equivalent experience.
- Over 5 years of relevant experience in retail, customer service, or financial services, with a focus on supervisory and leadership roles.
- Proven track record in business development and strategic implementation.
- Strong understanding of banking products and services, along with operational and security protocols.
- Excellent analytical, presentation, and interpersonal skills.
- Proficient in Microsoft Office applications.
Company Overview:
TD Bank is a leading financial institution dedicated to providing outstanding customer experiences. With a commitment to innovation and community engagement, we aim to enrich the lives of our customers and colleagues alike.
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