Community Engagement Specialist

2 weeks ago

Corvallis, Oregon, United States Landmark Properties Full time
Job Overview

The Community Engagement Specialist plays a pivotal role in promoting the community and achieving leasing objectives. This position prioritizes the needs and requests of both prospects and residents, ensuring a high level of professionalism and courtesy at all times.

Reports to: Community Manager
Direct Reports: None

Key Responsibilities:
The following duties outline the responsibilities of the Community Engagement Specialist and may be adjusted as community needs evolve.

Leasing & Marketing
  • Develop and implement marketing strategies aimed at meeting occupancy targets.
  • Monitor and analyze daily and weekly leasing reports to make informed pricing recommendations for optimal revenue growth.
  • Ensure compliance with corporate policies and Fair Housing regulations by the leasing team.
  • Accurately input data into the management system to facilitate effective follow-up.
  • Promote a positive image of the community to achieve property goals and enhance public recognition.
  • Utilize effective marketing techniques to generate and track prospective resident traffic.
  • Oversee all necessary tasks to finalize leasing agreements, including scheduling appointments, generating leads, conducting tours, and maintaining the model unit.
  • Timely completion and submission of required documentation such as market surveys and service requests.
  • Regularly update social media platforms to promote the community.
  • Coordinate renewal initiatives, including event planning and Community Ambassador activities.
Administrative Duties
  • Maintain confidentiality regarding client, resident, and company information.
  • Participate in all staff meetings and any special sessions as required.
  • Adhere to company policies and procedures.
  • Ensure a clean and professional workspace.
  • Accurately report time and attendance.
  • Understand and communicate lease agreements and related documents to residents and prospects.
  • Engage in all move-in and move-out processes.
  • Manage time effectively and efficiently.
  • Assist with corporate projects as needed.
Financial Oversight
  • Maximize revenue and occupancy rates.
  • Conduct marketing activities within the established budget, seeking prior approval for any deviations.
Team Development
  • Ensure adherence to company protocols by all team members.
  • Train leasing staff on effective marketing strategies targeted at student populations.
  • Familiarize and train the leasing team on lease agreements and related documents.
Customer Relations
  • Understand and exceed the expectations of residents, prospects, clients, and vendors.
  • Maintain effective communication with residents, parents, and university representatives.
  • Create and distribute monthly newsletters and resident communications.
  • Facilitate roommate mediation and resolve resident conflicts by promoting respect for individual differences.
  • Engage in resident retention initiatives.
Property Management
  • Assist the Community Manager in developing and executing successful turnover plans.
  • Regularly inspect the property to identify and address maintenance concerns.
  • Support the Community Manager and maintenance team in conducting quarterly unit inspections.
Safety & Compliance
  • Understand, communicate, and enforce community safety and emergency policies.
  • Document and address resident behaviors that violate community standards.
  • Identify and report safety risks to the Community Manager.
  • In the absence of the Community Manager, prepare incident reports as necessary.
  • Assist in managing emergency situations in collaboration with the corporate team.
Work Environment & Physical Demands
  • The characteristics of the work environment are representative of those encountered while performing essential job functions. Reasonable accommodations may be made for individuals with disabilities. The noise level is typically moderate, and occasional travel may be required for company-related activities.
The compensation for this role is competitive and commensurate with experience and market factors.

Landmark Properties is an equal opportunity employer, committed to fostering a diverse and inclusive workplace for all employees.

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